Global Nutrition Cluster Operations Team Coordinator, Programmes

Job Title: Global Nutrition Cluster Operations Team Coordinator, Programmes

Organization: Action Against Hunger Canada / Action contre la Faim Canada

Report To: Technical Services Director

Location: International (preferably within the GMT+3 time zone)

Job Type: Full-Time, 6-month contract with a possibility of extension.

Start Date: November 2024

Work Hours: 37.5 hours per week.

Salary: CAD 100K – 120K

ABOUT ACTION AGAINST HUNGER

Founded in 1979, Action Against Hunger is a global humanitarian organization that takes decisive action against the causes and effects of hunger. Our mission is to save the lives of severely malnourished children while helping communities become self-sufficient. Recognized as a world leader in the fight against malnutrition, Action Against Hunger has pursued its vision of a world without hunger for almost four decades, combating hunger in emergency situations of conflict, natural disasters, and chronic food insecurity. With more than 8,000 staff in nearly 50 countries, our programs in nutrition, food security, livelihoods, water, sanitation, and hygiene, reach more than 20 million people each year.

ABOUT ACTION AGAINST HUNGER CANADA

With an annual Budget of $46million and a staff strength of nearly 40 people, Action Against Hunger Canada (est. in 2006) works tirelessly in the fight against hunger globally through our specialized nutrition technical programs that build the knowledge and skills of nutrition and public health professionals worldwide for the detection, treatment and prevention of malnutrition. We are a leading recipient of funding from Global Affairs Canada (GAC) and advocate for changes to policy and practice in support of better nutrition and increased food security. Our collaborative programmatic model brings together communities, civil society, government, and the international assistance community to work jointly on fundamental public health issues that contribute to hunger in this world. 

Our leading-edge programs have been built on the foundations of technical excellence, rigour and innovative practice over many years. We are experts in nutrition information systems, emergency nutrition and gender equality. Action Against Hunger Canada plays a hosting role to two significant global programs (SMART and the Global Nutrition Cluster Operations Team Programme Support) that provide guidance, tools and training in the areas of nutrition data collection and analysis and best practices for emergency nutrition service delivery for hundreds of Governments, civil society organizations and international organizations worldwide.  Our programs support the capacity of public health professionals who deliver lifesaving and long-term initiatives in communities globally. We also work towards sustainable transformative health system strengthening in all our efforts to ensure a long-lasting impact together with our partners, including members of the Humanitarian Coalition. As a member of the Action Against Hunger International Network, we also provide a range of technical support for the mainstreaming of gender equality across our programs and operations worldwide. Our commitments towards a gender transformative approach are integrated into our core health programming and our technical support to our International Network. 

To learn more about Action Against Hunger, visit our website at www.actionagainsthunger.ca

ABOUT THE GLOBAL NUTRITION CLUSTER

The Global Nutrition Cluster (GNC) is a holistic support platform for global nutrition actors at all levels to meet their needs during humanitarian emergencies. The purpose of the GNC is to help prevent and treat malnutrition in all its forms through strengthening the technical and coordination capacities of partners and countries, so they are better able to prepare for, respond to, and recover from nutrition emergencies within humanitarian crises. In addition to offering vital resources such as nutrition standards, guidance, tools, online courses, and webinars, the GNC provides on-demand, in-country and virtual support (when and as requested) in two areas: – 1) coordination and information management, and 2) programme. The delivery of this support is provided by the Operations Team, which is made up of individuals from two core GNC teams: the Coordination Team and the Programme Team. The GNC Programme Team provides programmatic expertise to improve nutrition outcomes in emergencies. GNC Programme Team services are available to any nutrition actor including governments, national and international NGOs, UN agencies, Red Cross/Crescent Societies and others.

The coordination unit of the GNC Programme Team is co-led by Action Against Hunger Canada and UNICEF and ensures smooth coordination of programme support requests, allocation of appropriate resources to requests, identification of funds and high-quality delivery of services.

ABOUT THE ROLE

The GNC Operations Team Coordinator, Programmes, will lead and coordinate all aspects of the GNC Operations Team, Programme Support, including oversite of the use of all GNC Operations Team resources, the provision of programme support, donor engagement, fundraising and project management, the strategic direction of the GNC Operations Team and working with partners in their overall involvement in the GNC. The incumbent will work closely with the GNC Programme Leadership Team, the Action Against Hunger Canada team, the Deputy GNC Operations Team Coordinator, the Program Officer, the Programme Advisors, the technical lead agencies and partners, donors, the deployment steering committee, and external partners.

JOB RESPONSIBILITIES

Programme and Team Management (55%)

• As part of the GNC Operations Team, oversee the functioning and coordination of the GNC Programme Team, including participating as an active member of the Programme Leadership Team and the Operations Management Group.
• Lead in developing the strategic direction of the Operations Team, including its procedures, processes, and partnerships in collaboration with the rest of the Operations Management Group, the Programme Leadership Team and the Technical Lead Agency Advisory Group.
• Provide leadership to specific, time-bound and prioritized projects identified in the GNC’s strategy and annual work plan including, but not limited to, the GNC localization work, the GNC Consultant Roster and the development of regionally and locally owned technical support networks.
• Bring creativity and innovation to strengthen systems and processes improving efficiency and delivery of high-quality technical support and enhancement of GNC Operations Team services.
• Coordinate and engage with GNC partners, to increase their overall involvement in the GNC, as well as other technical assistance providers to ensure support requests are handled with the best possible resources.
• Explore and develop partnership opportunities to enhance the delivery of GNC services.
• Provide leadership to and direct management of the Deputy GNC Operations Team Coordinator, Program Officer, and Localisation Helpdesk and jointly support the management of the programme advisors.
• Support decision-making and troubleshooting for programme/technical support requests and webinars, addressing factors such as methods, personnel, administration and funding.
• Periodically coordinate support requests when necessary as well as to ensure the smooth functioning of the GNC Operations Team as a whole system.
• Lead and facilitate the Technical Lead Agency Advisory Group.
• Jointly oversee, support and coordinate the functioning of GNC working groups, ensuring smooth running focused on high-quality nutrition response, informed by global best practices.
• Participate in up to three of the GNC working groups, potentially acting as co-chair when necessary, for a limited period of time.
• Seek and encourage opportunities for integration of the GNC Operations Team, bringing the programme and coordination teams closer together.

Resource Mobilization, Donor Engagement, and Grant Management (35%)

• Actively engage and monitor for donor-funding opportunities in line with the resource mobilization strategies of Action Against Hunger Canada and the GNC and ensure costed planning for the Operations Team.
• Lead on the prioritization and the development of donor proposals.
• Oversee, review and input into donor reports (monthly, semi-annual, annual, etc.) according to donor grant guidelines and Action Against Hunger Canada and its International Network rules and regulations.
• Oversee the use of appropriate/devolved GNC resources by managing the budget, monitoring expenditure and ensuring all relevant agreements necessary for the smooth functioning of the GNC Operations Team are in place and up to date.
• Manage and coordinate partnerships, envisioning, negotiating and ensuring alignment between the technical aspects with administrative arrangements.
• Oversee GNC Operations Team monitoring and evaluation frameworks and provide input for their improvement.
• Engage with existing and new donors on a strategic level to strengthen partnerships, create funding opportunities and conduct regular briefings with donors on GNC Operations Team activities.

Communications (10%)

• Raise the visibility of the GNC including internal and external communication and engagement,  webinars/brochures, networking, etc., in alignment with the GNC communications teams.
• Represents the GNC Programme Team in networks and external fora, including attending meetings and conferences.
• Liaise with ACF Canada and ACF Network to raise the visibility of GNC and coordinate advocacy efforts as well as identify synergist opportunities to advance nutrition in emergency programming.

General

• Support Action Against Hunger Canada in establishing and achieving its organizational objectives.
• Adhere to and follow up on Action Against Hunger Canada and its International Network-specific policies, processes, and procedures, including but not limited to those related to staff management, financial management, reporting, and accountability.
• Attend planning sessions, team meetings and annual performance reviews as required.
• Ensure an ongoing process of personal and professional development and learning.

Requirements

CORE COMPETENCIES

• Collaboration: Collaboration involves effectively working with others, being a team player, and enhancing the quality of work by contributing effectively to others' efforts. It entails fostering cooperation and partnerships among individuals and groups, both within and outside the organization. Collaboration is the mindset of "What’s in it for the team and the organization?" versus "What’s in it for me?”.
• Communication: Communication is the ability to convey and receive information clearly and effectively with the consideration of the audience and their points of view. It includes active listening and employing tact and diplomacy in all forms of communication, whether verbally or in writing, to transmit ideas and information effectively and ensure comprehension by the intended audience.
• Flexibility and Adaptability: Flexibility and Adaptability is the ability to swiftly adapt one's behaviour to meet the evolving demands of a dynamic work environment. It involves recognizing and valuing diverse and conflicting perspectives, adjusting one's approach as circumstances evolve, and embracing changes in organizational or job requirements with ease.
• Initiative: Initiative is the ability to assess situations, address conflicts, and proactively act on future opportunities or problems. It is the strong inclination toward taking action and actively engaging in tasks rather than merely contemplating them.
• Integrity and Trust: Integrity and Trust is the demonstration of respect, honesty, and transparency in all interactions to earn and maintain credibility and confidence. It entails a commitment to being reliable and accountable for own words and actions.

CORE LEADERSHIP COMPETENCIES

• Building and Leading Effective Teams: Building and leading effective teams entails setting a clear vision and direction that unites and engages team members toward common objectives. It involves providing proactive leadership, and empowering team members through effective delegation, coaching, and constructive feedback, while fostering a culture of understanding, inclusivity, and innovation.
• Coaching and Developing Others: Coaching and Developing others involves a genuine commitment to assisting individuals to learn and grow in their roles and on their career paths through coaching, continuous feedback, and sharing of personal experiences.
• Emotional Intelligence: Emotional intelligence is the ability to recognize, understand, and manage one's own emotions and the emotions of others effectively. It encompasses abilities like empathy, self-awareness, and interpersonal sensitivity, which are instrumental in fostering constructive relationships and effectively navigating the dynamics of a professional environment.
• Compassion and Sensitivity: Compassion and Sensitivity is demonstrated by approaching situations and interacting with others with a deep understanding of their emotional state, well-being, and needs, coupled with a genuine willingness to provide support. It involves showing kindness, empathy, and attentiveness to the feelings and experiences of others and utilizing this understanding to foster a supportive and harmonious work environment.

QUALIFICATIONS AND EXPERIENCE

• University degree in nutrition, public health, or related development studies; or equivalent combination of education and work experience in emergencies and program management.
• A minimum of 10 years of experience managing humanitarian programs.
• Extensive experience in and understanding of working within the cluster system, with extensive networks in this field.
• Demonstrated experience in coordinating and working with partners and donors.
• Experience in managing large, multi-donor programmes within the humanitarian sector.
• Demonstrated experience in writing successful proposals.
• Experience in nutrition and public health or related fields in direct humanitarian response is preferable.
• Technical expertise in nutrition including IYCF-E, CMAM, assessments, SBC, Nutrition in Emergencies, and capacity building is preferable.
• Experience in leading and coordinating a strategic planning process and its execution is preferred.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES

• Proven record of partnership-building skills (facilitating dialogue and communications across diverse sectors, institutions, and geographic administrative levels).
• Excellent writing, oral, and visual presentation skills.
• Ability to assess priorities and competently complete a variety of activities with a high level of accuracy and timeliness.
• Excellent organizational skills and attention to detail.
• Flexibility to work across multiple time zones.
• Ability to initiate and implement activities with minimal oversight and supervision.
• Proficiency in MS Office (Word, PowerPoint, Excel, etc).
• Fluency in English, with proficiency in one additional language (French, Spanish, or Arabic).

WORK CONDITIONS

Required to travel internationally for coordination and management meetings for intermediate duration (1-2 weeks).

Required to complete computer and desk-based tasks for long periods.

At Action Against Hunger Canada, we are dedicated to cultivating a diverse and inclusive workplace. We actively welcome applications from individuals from BIPOC communities, LGBTQ2S+ communities, persons with disabilities, and other equity-deserving groups. If you are invited to proceed with the selection process, please inform our human resources representative of any accommodation or special measures you may require.

Action Against Hunger Canada is committed to promoting the well-being of people around the world and focuses its efforts on saving lives through the elimination of hunger. To that end, we uphold the principles of Independence, Neutrality, Non-discrimination, Unrestricted Access to Humanitarian Assistance, Professionalism, and Transparency in all our operations. We have ZERO TOLERANCE towards any behaviour violating our Code of Conduct, including workplace violence, harassment, sexual harassment, any form of exploitation or abuse, corruption, fraud, and any behaviour lacking integrity.

Action Against Hunger Canada is committed to safeguarding children and adults in the communities where we work. Our safeguarding commitment is to ensure that children and adults are protected from both deliberate and unintentional harm or abuse caused by Action Against Hunger Canada staff, including the Prevention from Sexual Exploitation and Abuse (PSEA).

In an effort to safeguard children and adults in communities that we work with, our offers of employment and volunteering are conditional on successfully clearing background checks that may include, but are not limited to, criminal record, vulnerable sector, and employment reference checks. Additionally, Action Against Hunger Canada participates in the Inter-Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers regarding any findings of sexual exploitation, abuse, and/or harassment during your tenure, as well as any ongoing investigations at the time of your departure. By submitting an application, you confirm your understanding and acceptance of these background checks and provide your consent for the collection and disclosure of your personal information for the purpose of these background checks.

If you are interested in this position, please apply online by September 30, 2024.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

Benefits

BENEFITS

• Vacation: 1-2 years: 3 weeks, 2-4 years: 4 weeks, 5+ years: 5 weeks
• Comprehensive Health Insurance Plan (after 3 months of employment)
• Retirement Savings Plan (after 1 year of employment)
• 13 paid holidays per year
• Paid time off (Personal and Sick Days)