Administrative Coordinator - Colombia remote

Do you love helping people?

• Does it inspire you to know that others can achieve their goals because of your help and support?
  

• Do you feel energized working in small teams with big impacts?
  

• Do you thrive given broad responsibilities without micromanagement?
  

• Can you pick up complex processes quickly and efficiently?
  

• Are your communication and writing skills envied by those around you?
  

Company Overview:

The Company has redefined the music learning industry space, providing personalization of your local neighborhood music store, the convenience of in-home and online music lessons, and harnessing the scalability of cloud technology. At Create More Music, clients enjoy the satisfaction of professionally curated lesson experiences, and music teachers enjoy freedom from administrative hassle, access to resources, and expertise otherwise unavailable in our marketplace. We make people's lives easier by being that concierge clients want and teachers need.

Reports to: Executive Director

Supervises: Teachers as needed

Interactions: Clients, client’s parents, potential clients and teachers (sales leads)

Role:

Execute organizational operations and provide service to clients consistent with company goals and objectives by blending together skills in process administration, client services, teacher relations, and communications. This role will act as a conduit between teachers and clients managing communication, complex scheduling coordination and orchestration, and various resource accommodations. Additionally, the position will actively engage and follow up with potential clients, supporting efforts to achieve conversion goals.

You are:

• A self-starter who brings positive energy to the workplace.
  

• Driven by and excited about massive growth.
  

• Fanatical about your attention to detail.
  

• Always striving for inbox zero.
  

• A do-it-all, willing to help in other areas of Operations where and when needed
  

• Always looking for new ways to connect with potential clients and increasing efforts to make experiences more personal.
  

• Creatively looking for ways to make processes and systems more efficient.
  

• Committed to improving the lives of your co-workers
  

You will:

• Embrace lead and customer engagement.
  

• Addressing leads from website/calls/emails
  

• Answering questions about policies, processes, organization attributes
  

• Emails, emails, emails, emails
  

• Sales workflow management
  

• Converting leads
  

• Master complex customer scheduling and concierge management with ridiculous efficiency.
  

• Scheduling software control
  

• Calendar input, updates
  

• Executing various tasks and managing systematic nuances
  

• Get to know and love using CRM systems.
  

• Grooming data
  

• Updating systems & workflows
  

• Perform routine follow up calls/emails and outreach to maintain smooth operations.
  

• Accounts receivable
  

• Invoicing
  

• Weekly, Monthly, Semesterly invoicing processes
  

• Billing
  

• Customer Service
  

• Providing exceptional interpersonal relations with clients
  

• Solving complex scheduling issues
  

• Creative problem solving and relationship management
  

• Potential to help in other areas of Operations, marketing efforts, blog management, and community partnership outreach.
  

• Above and beyond: Learn marketing techniques, email campaign software, content development and promotion best practices.
  

Requirements

Job Specifications:

Experience required:

• Demonstrated ability to drive and implement processes and procedures through diversified organizations.
  

• Significant experience in customer service preferred.
  

• Computer skills: Microsoft Word, Excel, Google Drive, Docs, Cal
  

• Experience with or appreciation for music lessons is strongly preferred (but not a deal-breaker). :)
  

Education:

• Bachelor’s Degree or equivalent experience preferred.
  

Knowledge/Ability:

• Cursory knowledge of music styles and instrument families.
  

• Understanding of music pedagogy is extremely helpful but not required (also not a deal breaker at all)
  

Other requirements for the job:

• Private, protected wireless internet network
  

Benefits

Benefits

✔Competitive salary.

✔ Prepaid medicine.

✔ Life insurance.

✔ Birthday day off.

✔ Indefinite-term employment contract, with all legal benefits, offered directly by the company.