Offer summary
Qualifications:
Completed training or degree in IT, Extensive experience in second-level IT support, In-depth knowledge of problem resolution, Strong skills in Windows OS administration, Very good German language skills (C1).
Key responsabilities:
- Provide advanced technical support for hardware and software issues.
- Manage IT infrastructure and endpoints, including troubleshooting.
- Capture, classify, prioritize and resolve technical incidents.
- Install, configure and upgrade operating systems and applications.
- Train end users on efficient use of IT resources.