Director, Chief Controls Office - Business Risk and Control

Job information:

• Functional title – Director, Business Risk and Control
• Department – Chief Controls Office
• Corporate level – Director, Chief Controls Office - Business Risk and Control
• Report to – Executive Director, Chief Controls Office, Business Risk and Control
• Location – London

 What you will be doing:

This is an exciting opportunity for a talented individual to join our newly formed Chief Controls Office (CCO), a dedicated first line risk and control function.  This role has arisen due to the expansion of responsibilities, offering the successful candidate the opportunity to make an impact and actively contribute to the evolution of this new group.

As part of the CCO team, you will play a key role :

• Improving the oversight of risks, bringing subject matter expertise to partner with 1LOD business owners to proactively identify, assess and mitigate risks.
• Providing cross functional oversight across the first line, driving best practices and consistency in control standards for the effective control of risks to within risk appetite.
• Supervising and performing controls assurance testing across 1LOD, ensuring remediation plans are in place where appropriate, and partnering with 1LOD to establish a well understood and documented control environment.
• Driving behaviors to foster a risk-aware and risk intelligent culture where employees recognize their role as risk managers and the importance of the control framework.

What we’re looking for:

The role is a Director level at CLS which is equivalent to a Director or Senior Vice President in some banks. 

The Business Risk and Control Director is a key member of the CCO team who will work closely with the Business Process Management group in the management of risk and controls. This includes but not limited to:

• Develop and implement a consistent, effective and efficient approach to the control of risks.
• Support the construction and maintenance of Business Process Maps, partnering with relevant 1LOD stakeholders and mapping SMEs to document the end-to-end process. Support the identification and assessment of risks and key controls, including. leading cross-functional workshops with 1LOD and 2LOD colleagues to bear out process risks and mitigating controls.
• Identify and deliver best practices in control standards across CLS. This includes but not limited to the provision of subject matter expertise in technology related controls (e.g. application specific controls and IT general controls).
• Active engagement with Audit, also 2LOD Risk and Compliance.
• Review remediation plans from a risk/control lens to ensure risks are sufficiently addressed.
• Monitor and report on remediation activities.
• Consolidate and report to internal stakeholders, escalating as required.
• Represent CCO in working groups or Committees as required. Must be an effective communicator, able to understand the detail but adapt the messaging to align with the audience/seniority of the forum including internal Committees, Board presentations and/or Regulatory communications.
• Contribute to Risk Culture related enterprise communications and activities
• Build strong relationships with peers to enable cross functional oversight and develop and implement best practices.
• Share knowledge/expertise with junior members of the team, including coaching and training, driving consistency and ‘added value’.
• Establish positive working relationships with senior stakeholders across the business.
• Proven experience of managing Internal Audit engagement, control delivery/remediation and audit validation either from a 1LOD ownership perspective or 2LOD/3LOD validation is preferred.
• Knowledge of Financial Services, Financial Markets Utilities or another highly regulated industry sector is essential.

Competencies required for successful job performance:

• Demonstrate strategic mindset, link individual activities to the wider landscape to see the big picture.
• Challenge the status quo, be a catalyst for change, driving and cultivating innovative thinking to solve complex problems. Ability to ‘speak up’, break down barriers and provide constructive challenge.
• Attention to detail is essential, demonstrate high standards to control and oversight of risk.
• Take professional pride in making a difference, being proactive and delivering best in class solutions, creating long term value by addressing root cause issues.
• Build effective working relationships with multiple internal and external stakeholders, negotiating effectively to bring different viewpoints together as appropriate.
• Manage ambiguity, operating effectively and decisively to navigate a path forward.
• Excellent verbal and written communication skills with ability to adapt to the audience (junior/senior, internal/external) to be effective and meaningful, breaking down complex problems in an easy-to-understand manner.

Professional qualifications / certifications

• Knowledge of process management practices (including process mapping) and associated tools (e.g. MS Visio, Aris, Signavio, etc.) would be beneficial.
• Highly proficient IT skills in Word, Excel, PowerPoint and PDF.

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