At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Work Location: PA based role. Hybrid model with least 3 days per week with Monday, Tuesday and Thursday being set days. Open to remote candidates.
Please note: Candidates who live within a 50-mile radius of an established Customers Bank location will be required to be in office on a hybrid basis at least 3 days per week with Monday, Tuesday, and Thursday being set days.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What you’ll do:
Key Responsibilities:
We are seeking an experienced and strategic Credit Risk professional with an innovative, analytical and naturally curious mindset to administer all aspects of the credit underwriting process and portfolio monitoring as it relates to our direct originations and purchased consumer loans.
The Credit Risk Director will be responsible for reporting, analytics and credit strategy formulation to support the bank’s consumer lending strategy. Responsible for leading the analysis of credit trends, making change recommendations to leadership, and supporting projects that cover all aspects of credit risk. This position requires strong, collaborative, and cross functional partnerships to ensure credit risk strategies and broader business line objectives are achieved.
Responsibilities:
Partner with key stakeholders and business partners to develop and maintain Consumer Lending Policies (including Standards and Procedures)
Work with Compliance to ensure credit decisioning scores, strategies, and underwriting processes are compliant with regulatory requirements
Design, develop, and produce reporting for underwriting quality and credit performance
Perform analysis to identify drivers of credit performance across consumer segments
Perform and/or support validations and monitoring of credit models
Produce reports and presentations for management and capital markets partners
Develop cash flow and unit economics models to estimate credit and financial performance
Work with credit bureaus and other 3rd party data vendors on established and new initiatives
Develop analysis to detect and mitigate fraud credit applications
Manage the coordination of credit and underwriting changes with business partners
Develop and maintain documentation of underwriting flows, credit policies, and pricing strategies
Develop and propose underwriting policy changes
Serve as the subject matter expert for application processing and credit decisioning systems
Assist in the definition of data models that drive clarity and ease of use for analytics
Troubleshoot data integrity issues, perform data validations, and propose solutions and recommendations
What do you need?
Bachelor's Degree in Math, Business, Finance, or related field
10+ years of experience with credit risk analytics in consumer lending
Excellent communication (verbal and written) with the ability to interact with all employee levels including executive management
Exceptional attention to detail and accuracy, professional attitude, including strong organization and time management skills
Strong project management skills to plan, execute and drive change.
Goal-oriented with a common-sense approach to problem-solving and prioritization, comfortable operating in ambiguity.
Flexible, positive, and open-minded, comfortable giving and receiving direct feedback, and willing to hold people accountable at all levels.
Technology Skills:
Advanced proficiency with Microsoft Excel
Experience with Microsoft suite including Access, Word, PowerPoint, Visio
High proficiency in SQL with extensive experience querying large, complex data sets a plus
Experience with business intelligence tools like Power BI, Tableau, Domo
Knowledge of statistical techniques such as logistic regression, segmentation trees, survival analysis, Monte Carlo simulations, etc
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
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