UX Writer

Company Summary

Publishing.com empowers individuals from all walks of life to generate meaningful income streams through book publishing. As a leading online education platform, we specialize in guiding our students through the processes of writing, publishing, and selling books and audiobooks on major platforms like Amazon and Audible. We are thrilled to announce that Publishing.com has been recognized as the 19th fastest-growing private company in America for 2023, according to the prestigious Inc. 5000 list. Over the past two years, we've experienced an incredible 30% year-over-year growth and expanded our team by 500%. Recently, we hit a major milestone by helping 60,000+ students through our programs.

Our mission is to become the premier destination for all publishing-related needs. In line with this vision, we are excited to announce the launch of our latest innovation, Publishing.ai, a software designed to revolutionize the publishing industry further. This year marks a significant milestone in our journey toward achieving our goal, as we continue to expand our offerings and support our community of publishers.
 

About The Role

Are you an articulate communicator with a talent for transforming complex technical details into clear, easy-to-understand language? This crucial role is perfect for someone who excels in bridging gaps between technical content and practical application, ensuring that both internal teams and customers can operate efficiently and effectively.

As a dedicated individual contributor, you will be the backbone of ensuring that our internal documentation, UX writing, and customer-facing content are up-to-date, clear, and accessible. You will craft detailed technical documentation and training materials that enhance understanding and competency across the organization. Additionally, you will write engaging copy that effectively presents and sells the value of our products and solutions, crafting content that motivates customers to take actions such as purchasing and utilizing our platform.

Your ability to distill technical information into layman's terms will be key to creating content that supports our dynamic teams and customers. This position offers a unique opportunity to impact our operational success by providing the tools and information necessary for each team member to excel in their roles, while also contributing to the user experience and overall product narrative.
 

Who You Are

You are a detail-oriented professional who thrives in dynamic environments and takes pride in producing high-quality documentation. With a passion for communication, you ensure nothing slips through the cracks and are always on top of your tasks.

You are well-spoken and engaging, capable of connecting with diverse audiences and tailoring your communications to meet various needs. Your proactive nature and dedication make you a reliable and valuable team member. You enjoy the challenges of interdepartmental communication and cooperation, understanding how to bridge gaps between teams. Your work is a testament to your commitment to excellence and clarity, and you strive to ensure every piece of documentation and UX writing reflects this.

This role is perfect for someone looking to make a tangible impact by ensuring all departments, teams, and customers are informed about platform changes, feature releases, and more. Your passion for customer engagement and user experience will be essential as you develop content that not only informs but also motivates users to fully utilize our products.

Responsibilities

• Create, maintain, and update internal documentation related to our software, including user manuals, internal wikis, and FAQs. Ensure technical accuracy and usability of all documentation.
• Use UX writing and content design skills to create UI text that facilitates user navigation, onboarding, error messages, instructional materials, and other user experience components.
• Produce high-quality technical documents that communicate the usability and technical aspects of features and platforms.
• Develop and produce educational materials, host workshops, and facilitate new employee onboarding and ongoing training for internal teams.
• Design and revise content to make complex information easy to understand and use.
• Gather and analyze employee and customer feedback to identify areas for documentation improvement.
• Craft and develop customer-facing content to engage users around our product, motivating actions such as purchasing and platform utilization.
• Partner with product team members and work closely with the technical support department to provide updates and changes to our platforms based on customer feedback.
• Take ownership of documentation for new features and releases, ensuring all relevant teams are prepared for go-to-market strategies and product launches.
• Assist in communicating the product roadmap internally, ensuring all departments are aligned with the company’s future direction and upcoming features.
• Develop and maintain a revision process to ensure all documentation is updated and centrally available for all departments.
• Provide leadership, direction, and mentorship to junior UX writers and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process.

Requirements

• Minimum 5+ years of experience in a technical role that required technical writing, ideally within a Product Team.
• Proven experience in technical writing, UX writing, content creation, or a similar role within a tech environment.
• Strong ability to translate complex product information into clear, concise, and engaging content.
• Experience in producing multimedia educational content, including videos and interactive tutorials.
• Excellent interpersonal and communication skills, with the ability to train and motivate teams.
• Strong analytical skills to effectively interpret customer feedback and recommend actionable insights.

Why Publishing.com?

At Publishing.com, our dedication to our mission and core values isn't just talk; it's reflected in how we treat our team. We believe in nurturing our employees' well-being, supporting their families, and empowering them to contribute to their communities. Here's how we stand out:

• Recently recognized as #19 on the Inc 5000's list of Fastest Growing Private Companies in America for 2023
• We are a completely remote team located worldwide with 100+ employees
• We have great benefits including paid time off (PTO), competitive health, vision, and dental benefits, 401k, and team socials...yes, even remotely
• We care about our culture deeply and live by our company values (1) Service that WOWs, (2) Ultimate Team Player, (3) Great Freakin' Attitude, (4) Billion Dollar Standards
• We encourage learning, growth, and continuous improvement and create meaningful programs to support our employees' professional development
• If you want to join a team on the ground floor, this is your chance: we are expanding beyond being an education company to become the one-stop shop for all your self-publishing needs