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Dealer Development Manager - APD

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree preferred, 2-5 years powersports industry experience preferred, Full expertise on all FI products, Knowledge of FI technology platforms, Proficient in Microsoft Office.

Key responsabilities:

Drive FI performance improvements in stores
Establish communication with RO leadership
Coordinate training and certification programs
Identify customer challenges and provide solutions
Maintain knowledge of industry trends

Protective Life Insurance Large https://www.protective.com/

1001 - 5000 Employees

See more Protective Life offers

Job description

Your missions

The Dealer Development Manager (DDM) is primarily responsible to drive powersports F&I performance improvement within all assigned stores through close coordination with regional and store management. Key metrics include F&I profit per vehicle retailed (PVR) and product penetration (PPVR) on all serviced products. The DDM should have the necessary skillset to demonstrate and train to the approved customer F&I process and be proficient on all technology used within the process. The DDM should also have thorough knowledge of all the F&I products offered.

Key Responsibilities:

· Establish ongoing communication with designated RO leadership to create visibility before, during, and after every client visit

· Coordinate in-store and group classroom training and certification with RO management

· Coordinate remedial training programs for underperforming stores to drive accountability and performance improvement

· Deliver menu training to dealership F&I personnel that includes objection handling, role play, and scored evaluation

· Capable of identifying customer challenges and providing solutions in a manner ultimately leading to trusted advisor status

· Utilize consultative assessment skills to optimize dealer performance

· Maintain industry knowledge surrounding trends and company initiatives

Communications: This position is in continuous contact with external and internal customers. As an ambassador of our company and brand, this position requires strong presentation and communication skills.

Professional Specifications:

· Bachelor’s degree preferred but not required

· 2-5 years powersports industry experience preferred

Requirements:

· Strong focus on customer service: including excellent listening skills, verbal and written communication skills, as well as interpersonal skills

· Team Player: demonstrate the ability to collaborate with others

· Full expertise on all F&I products represented

· Knowledge of store F&I technology platforms including menu selling, compliance tools, and e-contracting systems

· Microsoft Office (in particular, Excel and Power Point)

· Proven track record of developing sales results in an assigned territory

· Own a vehicle and have a good driving record

· Ability to travel 50%-65% of the time by air or car, including overnights