ServiceNow Developer (Remote, IND)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for a ServiceNow Developer to join our fast growing IT Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality. You will have extensive knowledge and experience of ServiceNow’s ITSM modules, the CMDB and ServiceNow’s Common Service Data model (CSDM). You will contribute your expertise designing and building first-class solutions to meet evolving business requirements. And, you will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge and expertise. Bring your passion for developing creative solutions and elegant coding to CrowdStrike.

What You’ll Do:

• Develop, test, and document working custom development, integrations, and data migrations for ServiceNow features, applications and projects.

• Translate business requirements into well-architected solutions that best leverage the ServiceNow platform.

• Manage CMDB health, integrations, Discovery, and Service Mapping

• Design and develop a workflow framework that can be applied to many workflows and continuously seek new opportunities to improve our current manual processes.

• Participate in code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used.

• Execute test plans to ensure quality solutions are delivered.

• Communicate with team members and stakeholders to ensure effective collaboration throughout all phases of development, testing and deployment

• Provide detailed estimates and work breakdown structure for assigned tasks

• Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues impacting SLAs or platform health.

• Maintain a flexible and proactive work environment

What You’ll Need:

• Bachelor’s degree in computer science or equivalent experience, typically 5+ years of IT Service Management / ServiceNow experience

• At least five years of software development and three years of ServiceNow application development

• Good understanding of the ServiceNow Common Service Data Model (CSDM)

• Solid experience working with CMDB in ServiceNow.

• ServiceNow Certified Systems Administration (CSA) certification

• ServiceNow Certified Application Developer certification 

• Self-motivated and creative

• Understanding of how to build reusable, lightweight code in JavaScript, including writing comprehensive tests to ensure code coverage.

• Working knowledge of at least 2 years experience writing JavaScript code.

• At least 2 years of experience implementing a specific ServiceNow module such as CMDB, HR, Service Portal, ITSM etc.

• Experience developing REST/SOAP API

• Experience with ServiceNow version control and update sets

• Experience with ServiceNow upgrades and skipped update remediation.

• Strong problem solving abilities and communication skills

• Experience with SDLC methodologies like Agile, Kanban, Scrum, Scaled Agile.

• Security minded and strong working knowledge of vulnerabilities 

Bonus Points:

• Experience of ServiceNow’s Software and Hardware Asset Management modules

• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

• ITIL V3 / V4 Foundation or above

Shift Timings: 2:00 PM - 11:00 PM IST

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe