Content Creator Specialist - Collections

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Job Summary

The Content Creator is responsible for developing engaging, creative, and consistent content across all Collections customer communication channels. This role will collaborate with strategy and Operations teams to craft messages that resonate with our customers, drive engagement, and support our brand's mission.

 

Essential Job Functions

• Develop and produce engaging content for various channels, including social media, email, and website. Write, edit, and optimize content to ensure it meets audience needs and business objectives. Regularly update content to maintain relevance and freshness. - (30%)
• Plan and strategize content to align with business goals and customer needs. Conduct market research and audience analysis to inform content decisions. Collaborate with stakeholders to ensure content supports overall marketing and business strategies. - (20%)
• Monitor and analyze content performance using tools like Google Analytics. Track key metrics and generate insights to inform future content strategies. Prepare reports to communicate findings and recommendations to the team. - (15%)
• Work with cross-functional teams, including marketing, product, and design, to ensure cohesive messaging. Participate in brainstorming sessions and provide input on creative direction. Coordinate with team members to ensure timely delivery of content projects. - (15%)
• Interact with customers through various channels to build relationships and gather feedback. Respond to customer inquiries and comments in a timely and professional manner. Use customer insights to improve content and enhance the customer experience. - (10%)
• Ensure all content meets brand guidelines and regulatory requirements. Review content for accuracy, consistency, and adherence to legal standards. Implement quality control processes to maintain high content standards. - (10%)

Minimum Qualifications

• High School Diploma or GED
• 5+ years of relevant work experience

Preferred Qualifications

• Bachelor’s Degree
• 6+ years experience as a Content Creator, Copywriter, or similar role with a focus on omni-channel marketing.
• Experience creating compelling content that captivates targeted demographics.

Skills

• Content Creation
• Content Copywriting
• Drafting Documents

Reports To: Manager and above
 

Direct Reports: 0
 

Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a Bread Financial location.

Travel

• Ability to travel up to 5% Annually

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:

$79,500.00 - $144,100.00

Full Salary Range for position:

California: $91,500.00 - $180,100.00

Colorado: $79,500.00 - $151,300.00

New York: $87,500.00 - $180,100.00

Washington: $83,500.00 - $165,700.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.  New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).  Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.   Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

• Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
• The Company is an Equal Opportunity Employer.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
• The Company participates in E-Verify.
• The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.  Applicants with criminal histories are encouraged to apply.
• The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.  The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Recruiting Team at TaOps@breadfinancial.com.

Job Family:

Care Center Operations

Job Type:

Regular