Contact Centre Advisor

WE ARE LOOKING FOR TALENT!

We are different

You wont believe it until you actually start working here. We've tried to explain it during the application process, but really, until youre immersed in our culture, youll realise youve never worked anywhere like it.

At Foodhub, youre not a number

You're part of our family, and we treat you like one. And thats how we want our clients to feel too. Your job will be to help our clients - like genuinely help.

Youll chat to them over the phone and occasionally via email, whilst being given the freedom to help them in a way you too would like to be helped.

Youll take ownership of their needs and find a way, no matter what, to figure things out with them. Whilst being truthful and delivering a super friendly and timely service. That in a nutshell is why we are the best!

We call it the food effect.

Your colleagues will be some of the amazing people youll be lucky enough to call friends and that you can count on to support you each day and every step of the way on your journey with us. They are the most enthusiastic, determined, curious crew who love being part of the takeaway industry. We encourage all our people to ask questions, drive change, and share ideas.

Every day, you will come across problems youve not seen before, and youll be tasked with bringing about creative and practical solutions. Well help you build your knowledge and be committed to your development. If youve got the attitude to thrive here and want to make a difference - well go that extra mile for you.

What you'll do...

• Working in Customer Service, youll be at the heart of everything we do - helping our customers.
• Taking full responsibility for all issues that you come across, youll be delivering end to end customer service. Gone are the days of clients getting stuck in a never ending loop of being transferred between departments.
• Youll be fully trained in every aspect of the client experience and will be provided with training of the entire industry, and when we say there is a lot to learn, we mean it.
• You will be expected to be able to take full responsibility for client queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.
• Definitely expect the unexpected.
  
  

The types of people we would love to hear from are those that are...

• Excited to help clients - Clients are our world! From the CEO to our Development Team, everyone across the business deals with clients. In Customer Service, were at the forefront and the main point of call for all our clients, and it will be your main responsibility to go to the ends of the earth to keep our clients impressed.
• Open-minded - Were a rapidly growing company, which means sometimes things go wrong, and we dont shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the clients experience. Patience is always a must as English isn't always our clients first language.
• Approachable - Everything we do in Foodhub is built around teamwork. People in our teams are always there to support and help each other, and we expect everyone to be a team player.
• Inclusive - We are looking to continue building our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow and continue to change the industry.
• A strong work ethic - A role with us is very fast paced and can be challenging at times. Were looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.
• A Contact Centre Professional - We are looking for those with minimum of 5 years Contact Centre Experience.
  
  

Details about the role

• Scheduled 25-26 contracted hours per week, with various shift patterns available
• Fully remote
• Competitive rate of pay
  
  

Benefits

• 33 days annual leave pro rata (including Bank and Public Holiday)
• Option to buy an extra 5 days holiday per annum
• Standard 3% employer pension contribution
• Bupa Select Complete (Medical History Disregarded) for self and immediate family at a substantially discounted rate.
• Death in service - 4x salary from day 1
• Gym contribution - £30 per month
• Enhanced paternity leave of 2 weeks full pay
• Full and Part-paid Accredited Training
• Discount Hub - Apple products up to 15% off
• Cycle to Work Salary Sacrifice Scheme
• Tech Salary Sacrifice Scheme
• Employee Assistance Programme accessible for all employees and their immediate families, including up to 6x face to face counselling sessions per year