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Web Applications Support Analyst Linux, Queries, Cloud, Live Systems

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Minimum 3 years in web applications support, Proficient in Linux and troubleshooting, Experience with SQL database queries, Knowledge of ITIL frameworks is a plus, Familiarity with cloud/hybrid environments.

Key responsabilities:

Provide remote support for live systems
Document issues and solutions in ITSM system
Engage with internal teams for technical solutions
Work within service level agreements
Identify and recommend process improvements

Rio Hondo College Education Large https://www.riohondo.edu

1001 - 5000 Employees

See more Rio Hondo College offers

Job description

Web Applications Support Analyst Linux, SQL Queries, Cloud, Live Systems

The Company & Opportunity

Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems, providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:

Work within specified service level agreements and advise on implementation of new technologies.
Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
Good documentation of issues, requests, and solutions within the ITSM system.
Contribute/ maintain the internal knowledge base & Identify process improvements.

Please Note:This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).

Technical skills & experience for the Web Applications Support Analyst role:

MUST HAVE a Minimum 3 years experience in supporting Web Applications, Linux, software installation, troubleshooting, bash scripting, with the ability to analyse system logs.
Must have a process-driven approach, working with complex systems/ SaaS.
Worked with Zendesk / ServiceNow ticket systems (or similar).
Supporting Live Applications Will be highly desirable (Not Essential)
Knowledge/ understanding of networking.
Support of on-premise, cloud and/or hybrid infrastructure environments.
Familiarity/ Understanding or DevOps and Agile methodologies (Nice to have).
Experience/ Understanding of SQL (Database Queries)
Previous experience/ understanding of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum.

Please apply now for more information on the role:Web Applications Support Analyst Linux, SQL Queries, Cloud, Live Systems.