A Bit About Us
This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider.
We’ve been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.
Being Australia’s leading digital, marketing and directory services provider, we help Australians connect and engage through our leading platforms, and we now have the ability to do so much more for them with the award winning Thryv software.
Your Future Role
As a Business Advisor - Inside Sales, you will focus on nurturing and expanding relationships with a portfolio of existing customers. You will proactively reach out via outbound calls to understand their evolving needs, upsell and cross-sell relevant products, all whilst providing an exceptional level of support and service to ensure their continued satisfaction and loyalty.
Proficiency in SEO, SEM, Social, Websites, Digital Display products, B2B selling experience and ability to deal with multiple internal systems is advantageous.
This role is a Permanent Full-Time Position, working from home (WFH) within Australia. Reporting to the Inside Sales Manager.
Your Responsibilities
- Conducting outbound and virtual calls to existing Thryv customer to grow and maintain current customer product offerings.
- Acquire and develop new business opportunities - both inbound and outbound calls.
- Achieve contact Centre KPI's as set out by the business
- Achieve monthly sales targets as set out by the business
- Ensure acceptable workflow, close rates, and complete sales campaigns are achieved on time
- Ensure all benchmarks for revenue and customer numbers are met
- Adhere to activity requirements as directed by your manager
- Forecast expected sales return customer by customer to sales manager
- Ensure you comply with all Thryv policies & legislation with internal and external customers and complete compliance training.
Ideal Candidate
To excel in this role you must be driven, resilient, possess exceptional communication and negotiation skills, a deep understanding of sales processes and a passion for driving results.
What You Offer
- Highly developed knowledge of the digital media landscape/market & SaaS
- Proven experience in achievement of sales targets
- Strong customer focus and customer relationship management skills
- A proven sales background, preferred Telesales
- Understanding of their Small-to-Medium Enterprise (SME) marketplace
- Strong customer service focus
- Comfortable working to strict deadlines
- Highly self-motivated and energetic
What We Offer
- Become part of one of the leading SaaS and platforms businesses on the Australian market.
- Annual salary and performance-based recognition reviews.
- Learning and development support, internal growth opportunities.
- Companywide and team events to celebrate success.
- A diverse and collaborative team culture.
- A competitive salary and bonus structure.
- Up to 12 weeks Paid Parental Leave.
- Access to EAP.
- Generous commission structure.
- Access to hundreds of discounts and savings with external retailers.
Next Steps
With this role commencing in Mid-October 2024, apply now to become a part of the Thryv family working in a key face-to-face role and be appreciated, rewarded and recognised.
Please feel free to reach out to Shannon Rooney, Team Leader, Talent Acquisition at Thryv on 0467 863 834 or shannon.rooney@thryv.com for a confidential discussion.
To be eligible for this role, you must be based within geographical proximity to the customers you serve.
