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Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Philippines

Offer summary

Qualifications:

Bachelor's Degree or equivalent experience, Previous customer service or admin experience, Proficiency in phone systems and scheduling software, Excellent verbal and written communication skills, Strong organizational skills and attention to detail.

Key responsabilities:

Answer incoming calls and assist clients
Manage appointment calendar and coordinating services
Provide information about services and appointments
Handle client concerns and maintain a positive atmosphere
Keep accurate records using CRM software

DOXA Talent

51 - 200 Employees

See more DOXA Talent offers

Job description

Role Summary

Our client is looking for a friendly and organized individual to join their team as a Customer Service Representative. In this role, you will be the first point of contact for clients, helping to create a positive experience from the moment they call in. Your primary responsibilities will include answering phones, scheduling client appointments, and ensuring that all customer inquiries are handled efficiently and with care.

WORK SCHEDULE: 8:00 AM – 5:00 PM Eastern Daylight Time (8:00 PM – 5:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

Perform the following client communication and scheduling tasks:

Answer incoming calls promptly and professionally and assist clients with their inquiries and appointment scheduling
Manage the auto shop’s appointment calendar and coordinate with clients and technicians to optimize scheduling
Provide clear and concise information to clients regarding services, availability, and appointment preparation
Reach out to clients proactively for appointment confirmations, reminders, and follow-ups

Perform the following customer service tasks:

Serve as the friendly voice of the company, ensuring every client feels valued and heard
Address client questions and concerns with a problem-solving mindset and escalate issues to the appropriate team members when necessary
Maintain a positive and helpful demeanor and contribute to a welcoming atmosphere for all clients

Perform the following administrative support tasks:

Keep accurate records of client interactions and appointments using the company’s CRM and scheduling software
Assist with administrative tasks such as updating client information, processing payments, and managing client communications
Support the team by providing relevant information and updates about client appointments and service requests

Qualifications

Bachelor's Degree or experience equivalent
Previous experience in a customer service or administrative role, ideally within an automotive or service-based industry
Proficiency with phone systems, scheduling software, and basic computer applications
Excellent communication skills, both verbal and written
Strong organizational skills with attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
A proactive, friendly, and patient approach to client interactions