Offer summary
Qualifications:
1+ years’ experience in Service Desk, Fluency in Mandarin and English, Degree in Information Systems preferred, Strong troubleshooting and documentation skills, Experience with ITSM tools.Key responsabilities:
- Provide Level 1 technical support to users
- Diagnose technical issues via phone, email, chat
- Escalate unresolved issues with documentation
- Ensure proper closure of all tickets
- Meet performance metrics and goals