About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
We offer the world’s most intuitive, trusted, and powerful expense management and AP automation solution. Designed to meet the demands of today’s and tomorrow’s workforce, our technology empowers employees and keeps spending in compliance.
Our mission is to help make our users’ lives – and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. We help CFOs give their employees a simple and amazing experience while ensuring compliance.
About the Role
The Triage Specialist (Customer Support Specialist - SaaS) will serve as the first point of contact for clients reporting issues or seeking assistance. They will be tasked with collecting detailed information about reported issues, routing tickets to the appropriate teams or support agents, and maintaining clear and effective communication with clients and internal teams to ensure smooth ticket routing and resolution.
What you’ll do
Manulife
Eli Lilly and Company
