Offer summary
Qualifications:
University degree in related fields, 10+ years experience in support industry, 3+ years in Customer Service/Support leadership, Knowledge of ITIL v3, SDLC is a plus, Computer skills in MS and Linux preferred.Key responsabilities:
- Manage Support team for designated territory
- Monitor customer satisfaction and issue resolution
- Provide leadership and training to team members
- Analyze and resolve software application issues
- Maintain quality standards for customer support