CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
Responsibilities:Mentor the 2nd line support team to ensure overall team successDevelop and implement processes to optimize operationsIncrease and maintain high conversion rates for merchantsManage the recruitment process, including conducting interviewsContinuously monitor team performance and produce weekly reportsSupport effective escalation mechanisms to address 1st line support issuesProvide expert support for clients facing unique API integration challenges, addressing all inquiries to ensure a smooth processProactively monitor, track, and assist with the integration of new platforms and VIP client projects, ensuring successful and timely completionParticipate in incident resolution, offering expert assistance in the investigation process and tracking system metricsRequirements:Over 3 years of experience as a 2nd line support team lead in the fintech industry (cryptocurrency or fiat)Proven experience with payment service integrations and supportStrong written and verbal communication skills in English (B2 or higher) and RussianIn-depth knowledge of software development processes and methodologiesExtensive experience in UX/UI, particularly in payment form implementationAdvanced knowledge of API principlesHands-on experience with API testing tools (e.g., Postman)Strong analytical and problem-solving skillsFamiliarity with Atlassian products (e.g., Jira, Confluence)Advanced proficiency in SQL (including KQL and JQL)Experience with log analysis tools (e.g., Kibana, OpenSearch)Experience with monitoring and visualization tools (e.g., Grafana, DataDog)Nice to Have:Strong managerial and leadership skillsExperience utilizing CRM systems (e.g., Salesforce) for day-to-day tasksKnowledge of the cryptocurrency space and/or a genuine interest in the subjectOpen-mindedness and a willingness to receive and act on feedbackA strong focus on delivering resultsSelf-starter with the ability to work both independently and collaborativelyWhy should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;
- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";
- Baltic TECH Awards - “Blockchain: Company of the Year”;
- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;
- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;
- EiGE Awards - “Best Payment Provider in 2023”;
- MiGEA Excellence Awards - “Best Crypto Payment Provider”;
- SiGMA Balkans - “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 9 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
