Job Summary:
The Vice President, Client Engagement, is a senior-level leader who provides strategic leadership and navigates complex client relationships to sustain and build upon the ClarisHealth value proposition. The VP, Client Engagement provides strategic and team leadership to all internal resources within the client team and is accountable for the achievement of target financial objectives (growth and retention) and the development and execution of client partnership strategies. He/she will also focus on delivering exceptional service and position the company and the ClarisHealth brand for quality growth.
Benefits:
- Remote-first flexible working environment
- Health insurance, including $0 premium HDHP and $0 deductible PPO options
- Vision, Dental
- Company-paid Telemedicine
- Company-paid Life Insurance
- Company-paid STD
- Voluntary LTD
- Voluntary Life Insurance
- FIRST-DAY COVERAGE for all benefits above
- 401(k) with matching, immediate vesting?
- Generous Paid Time Off, including Vacation, Wellness, Floating Holidays, and Volunteer Time Off
You may be ideal if you have:
- Bachelors (B.S. or B.A.) required. Advanced degree in health care operations, health care management/financial planning or health care policy strongly preferred.
- 10+ years of leadership experience within the healthcare domain in consulting, strategic project management, or client management, for enterprises with annual revenue of at least $1 billion including enterprise, vendor, and customer facing responsibilities. Health plan and/or Payment Integrity domain experience. Direct experience within a health plan, TPA, or provider strongly preferred.
- Proven experience establishing and implementing vision and growth strategies for key strategic accounts.
- Demonstrated ability to communicate, present and influence key executive-level stakeholders.
- Proven ability to juggle multiple clients, while maintaining sharp attention to detail.
- Track record of successfully growing client revenue post initial sale.
- Excellent listening, negotiation, and presentation abilities.
- Proven experience leveraging technology to solve transformative business objectives as well as overseeing enterprise level adoption of new technology.
- Experience leading or facilitating cross functional teams around technological transformation (combining technical, business, and management resources).
- Solid technical and analytic aptitude.
- Ability to quickly learn new processes.
- Ability to work under pressure, organize and prioritize responsibilities.
Responsibilities:
- Annual Revenue Attainment/Sales Quota
- Footprint Growth - Building strategic and influential relationships with critical stakeholders, ensuring key customers are referenceable to support expansion, identifying new opportunities to drive customer growth.
- Retention and Renewal – Monitor and track client health and renewals, upsells, and contract renegotiations.
- Customer Satisfaction Management - Proactively managing and resolving customer issues, and tracking progress and opportunities across delivery teams.
- Relationship Management - Manage all client touchpoints and maintain historical relationship mapping and development targets, monitor key relationship changes and execute thoughtful relationship management strategies.
- Other Duties: This job description in no way states or implies that these are the only duties to be performed by this employee. This position will require you to follow other instructions and perform other duties requested by his/her supervisor. Individuals will always be expected to maintain a professional work environment.
About ClarisHealth
ClarisHealth, based in Nashville, Tenn., provides health plans and payers with a better way to drive claims payment accuracy. Its proprietary, A.I.-powered enterprise technology platform Pareo® allows health plans across the U.S. to reduce manual work, gain insights into operational performance across lines of business, and accelerate their strategy to overpayment prevention – at a significantly reduced cost.
Company Culture
Our company values help everyone move in alignment toward this mission. We are …
Compassionate. We practice servant leadership, encourage inclusion and engagement, and actively acknowledge and celebrate each other’s contributions.
Communicators. We listen first with an emphasis on understanding. We seek solutions to problems, and practice radical candor with positive intent.
Challengers. We get the right stuff done right, create clarity from complexity, take accountability and ownership, and we challenge ourselves daily.
ClarisHealth embraces a supportive working culture of creativity and innovation internally termed “Got Your Back.” We live out this #GYB spirit every day by working together with team members, clients, and other partners to achieve shared goals.
For more information about ClarisHealth and our culture, please visit us at https://www.clarishealth.com/careers/.
Other
Applicants must be currently authorized to work in the United States on a full-time basis. ClarisHealth is not able to sponsor applicants for work visas.
EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team.
