At ARCOS we are making a difference in the lives of local communities every day, especially during emergencies such as weather (storms) and rebuilding the old infrastructure of utilities in the United States.
ARCOS is the leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up to-the-minute location and status of equipment and crews via mobile workforce management technology for utilities and other critical infrastructure, like airlines, manufacturers, and industrial facilities. The ARCOS platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety, and accuracy of operations.
About Us
We are ARCOS, an innovative SaaS company dedicated to transforming critical infrastructure industries. We are seeking a Technical Program Manager (TPM) to lead a multi-year initiative that has high visibility throughout the organization. The TPM will need to drive the successful execution of this large-scale transformation across internal and external product and engineering teams.
Position Summary
As the
Technical Program Manager, you will lead complex, engineering-wide programs spanning multiple quarters and involving both internal and external teams. You will be responsible for defining and managing the execution of clear, aligned roadmaps, ensuring that engineering, product, and business stakeholders—both within the company and externally—are working toward the same objectives. You’ll own the end-to-end delivery of these programs, ensuring timely execution, while managing customer needs and expectations.
The ideal candidate is a deeply technical, detail-oriented program manager who excels in environments where influence, cross-functional collaboration, and customer engagement are critical. You’ll navigate complex dependencies, technical challenges, and stakeholder expectations to drive results with urgency and accountability.
The ARCOS development organization leverages Java, Spring Boot, AWS RDS, AWS Serverless technologies (lambda, SQS), REST, JavaScript, and Mobile development with React Native hosted in AWS using Atlassian tools (Jira, BitBucket, and Confluence).
Essential Job Functions
Duties and Responsibilities
- Program Leadership: Drive the end-to-end execution of high-priority, multi-year transformation programs, ensuring alignment with product, engineering, and business goals.
- Cross-functional Collaboration: Collaborate with internal and external product and engineering teams to define clear roadmaps, milestones, and objectives. Ensure alignment across all workstreams to meet program goals.
- Technical and Product Focus: Ensure that the transformation program is executed with a strong focus on product and technology. You’ll need to understand the technical and product aspects to guide cross-functional teams effectively.
- Risk and Dependency Management: Proactively identify, manage, and resolve risks and dependencies across teams and projects, ensuring that issues are addressed promptly and do not impede progress.
- End-to-End Delivery & Rollout Management: Collaborate with technical, product, product marketing, sales, and customer success teams to develop and manage delivery plans for full product and infrastructure rollouts. Ensure that rollouts are seamless, on-time, and well-executed across all departments.
- Communication & Reporting: Provide ongoing, timely updates on program progress, risks, and dependencies to technical and business stakeholders. Ensure transparency and accountability at all levels.
- Customer Coordination: Partner with product management, with them leading customer engagement, while the program manager coordinates efforts to gather feedback, manage expectations, and ensure alignment between customer needs, product strategy, and the program’s objectives. Facilitate communication between all stakeholders to ensure program outcomes meet both customer and business goals.
- Stakeholder Alignment: Capture feedback from both internal and external customers and stakeholders, ensuring the program remains aligned with business objectives and delivers real value.
- Continuous Improvement: Identify opportunities for process improvement throughout the program lifecycle, driving efficiency and better outcomes.
Qualifications
- Program Management Expertise: 7+ years of experience leading large-scale, multi-quarter technical programs in a SaaS, cloud, or enterprise software environmen t. Proven track record of delivering complex, cross-functional initiatives, with a strong understanding of DORA or SPACE metrics to measure and drive engineering performance and productivity.
- Technical Knowledge: Strong understanding of platform architecture, infrastructure, and product development. Ability to engage deeply with engineering and product teams on technical details.
- Cross-functional Leadership: Experience working autonomously and collaboratively across internal and external teams. Proven ability to influence, build consensus, and drive alignment across diverse stakeholders.
- Customer Management: Experience managing external customers, with a strong ability to gather and incorporate feedback, while managing expectations and ensuring alignment with program outcomes.
- Analytical Skills: Excellent analytical and problem-solving skills with the ability to identify and address issues in large-scale systems and programs.
- Stakeholder Management: Ability to establish and maintain strong relationships with internal and external stakeholders, ensuring alignment and managing expectations.
- Agile and Project Management: Familiarity with Agile, Scrum, or other iterative development methodologies. Proficient in using project management tools such as Jira, Confluence, and similar platforms.
- Communication Skills: Strong communication skills, with the ability to convey complex technical information clearly and concisely to both technical and non-technical audiences.
Company Culture
At ARCOS, we believe in fostering a culture of ownership, accountability, and teamwork. We value the collective strength of our team and understand that our success results from our collaborative efforts. We're not just looking for employees; we're seeking partners in our mission. If you take pride in your work, are always eager to learn and grow, and believe in the power of teamwork, we want you on our team.
Benefits
You will be eligible to participate in ARCOS health benefits to include (100% employer-paid dental and vision premiums for single coverage), 401(k) with company match, generous PTO plan, Summer hours and a technology stipend just to name a few. Please visit our Careers page (www.arcos-inc.com/careers) to learn more about all of these great benefits.
