Offer summary
Qualifications:
Bachelor's degree preferred or 4 years equitable business experience required, 1-2 years supporting customers via phone, 1-2 years of multi-channel customer service experience, Proven excellence in customer service and relationship building skills, Familiarity with HCM software, including troubleshooting.
Key responsabilities:
- Support customer interactions in a team setting
- Act as a front-line triage for urgent issues
- Educate and counsel customers on procedures
- Monitor the Perform system and proactively identify issues
- Document and manage cases, balance productivity with quality