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Retail Customer Call Center Agent

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

Experience in retail call center support preferred, Strong de-escalation skills, Proficiency in customer service software, Excellent written and verbal communication skills, Ability to work independently in a remote environment.

Key responsabilities:

  • Provide remote call support to store employees and vendors
  • Handle tier 2 escalation calls effectively
  • Utilize software, email, and chat tools for support
  • Employ de-escalation techniques for customer concerns
  • Maintain detailed documentation of interactions
Oxford Solutions logo
Oxford Solutions https://www.oxfordsolutionsinc.com
51 - 200 Employees
About Oxford Solutions
Oxford Solutions offers staffing and recruiting services to meet the needs of job seekers and clients. Oxford Solutions has provided contract, contract to hire and direct hire employment opportunities in the Pittsburgh market for over 24 years. We continue to meet the needs of an ever-changing job market and offer options for onsite, hybrid and remote work. Oxford Solutions has career offerings and job openings in IT, engineering, and professional services. Over the years, we have grown our client base and now work in over 45 states across the U.S. We are currently growing our client relationships in the Philadelphia, PA market with the goal of placing professional candidates into career-enriching opportunities.If you are a client, we will work with you to find the best solutions to your hiring challenges. If you are a job seeker, let us help you meet and exceed your career goals!
See more Oxford Solutions offers

Job description

Oxford Solutions has an opening with our retail merchandising client for a Call Center Customer Engagement Representative. PRIOR RETAIL CALL CENTER SUPPORT EXPERIENCE PREFERRED.

REMOTE/WORK FROM HOME. MUST HAVE HIGH SPEED INTERNET/ETHERNET PORT

Work Schedule: 1 pm - 10 pm. (Must be willing to work one weekend day per week)

Training will take place Mon-Fri, 8 am - 5 pm

For this remote Customer Service Agent role, your role is to provide exceptional support to retail store employees, vendors, shipping companies, and store associates for a well-known retail brand. This position focuses on handling tier 2 escalation calls and requires strong problem-solving and de-escalation skills.

Essential Functions

  • Provide remote call support to store employees, vendors, shipping companies, and store associates.
  • Handle tier 2 escalation calls, addressing complex issues and resolving concerns.
  • Utilize customer service software, email, and chat tools to communicate effectively and manage support requests.
  • Employ de-escalation techniques to resolve customer concerns professionally and empathetically.
  • Collaborate with internal teams to ensure prompt and accurate issue resolution.
  • Maintain detailed documentation of customer interactions and issues.

Qualifications

  • Experience in retail call center support is highly preferred.
  • Strong de-escalation skills and the ability to manage challenging situations calmly.
  • Proficiency in customer service software, email, and chat tools.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently in a remote environment.
  • Previous experience in a similar customer support role is a plus.

If you have a passion for helping others and are skilled in resolving complex customer issues, we encourage you to apply for this remote opportunity.

Retail Customer Support - Call Center - Customer Engagement Representative - 24-00775

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationDe-escalation TechniquesCall Center ExperienceCustomer SupportRemote Operation

Other Skills

  • Collaboration
  • Problem Solving
  • Customer Service
  • Verbal Communication Skills
Are you interested?

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