Operations Manager

Join Us: We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our agency. The ideal candidate will be a strategic thinker with a strong background in operations management within the advertising or marketing industry. This role requires a hands-on approach to managing resources, optimizing processes, and ensuring seamless execution of projects.

About High Scale: At High Scale, we're redefining performance marketing with a blend of innovation and creativity. Our campaigns not only capture attention but also leave a lasting impact. This role is designed to be a launchpad for your career, offering hands-on experience and the potential to grow within the organization.

What You'll Do:

• Oversee the day-to-day operations, ensuring all processes are efficient and effective.
• Implement and manage operational systems and procedures to streamline workflow and enhance productivity.
• Monitor project timelines and budgets to ensure projects are delivered on time and within scope.
• Allocate and manage resources, including personnel, technology, and finances, to meet project needs.
• Work closely with department heads to forecast resource requirements and ensure optimal staffing levels.
• Coordinate with HR for recruitment, onboarding, and training of new staff members.
• Collaborate with account managers, creative teams, and clients to define project scopes and deliverables.
• Ensure all projects are completed to the highest standards of quality.
• Assist in the preparation and management of the agency's budget.
• Monitor and control operational costs, identifying opportunities for cost savings and efficiency improvements.
• Work with finance teams to ensure accurate billing, invoicing, and financial reporting.
• Address client concerns and escalations promptly, ensuring a high level of client satisfaction.
• Ensure the agency complies with all relevant regulations, policies, and industry standards.
  
  

Background & Skills:

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA is a plus.
• 5+ years of experience in operations management, preferably in an advertising or marketing agency.
• Strong understanding of advertising processes, including creative development, media buying, and campaign execution.
• Proven experience in managing budgets, resources, and teams.
• Excellent organizational, leadership, and communication skills.
• Proficiency in project management tools and software.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
  
  

Characteristics:

• Team Player: Thrive in collaborative environments and contribute to team success.
• Self-starter: Drive tasks forward independently with initiative.
• Adaptable: Pivot quickly and embrace the dynamic nature of our work in a fast-paced setting.
• Social Media Proficiency: Understand social media and digital marketing trends to support impactful campaigns.