Offer summary
Qualifications:
Expert knowledge of video conferencing and AV products, Advanced knowledge of Windows and Mac OS, Minimum 3 years in technical support with VC experience, Bachelor's degree in Computer or Electronic Engineering preferred, Professional level English and native Korean skills.
Key responsabilities:
- Resolve complex support issues and escalations
- Communicate clearly and positively with customers
- Address technical issues with teams and stakeholders
- Contribute to knowledge base documentation creation
- Maintain consistent customer experience and satisfaction