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Site Reliability Engineer | Flexible Work Set Up, Shifting Schedule

Remote: 
Full Remote
Contract: 
Full time
Experience: 
None
Work from: 
Philippines

Offer summary

Key responsabilities:

  • Subject matter expert for SaaS applications.
  • Address escalations and provide ongoing support.
  • Perform root cause analysis for incidents.
  • Automate processes to reduce toil.
  • Maintain security compliance and configuration standards.
MicroSourcing logo
MicroSourcing https://www.microsourcing.com
5001 - 10000 Employees
About MicroSourcing
Founded in 2006, MicroSourcing has pioneered outsourcing services in the Philippines. With over 700+ active clients and 9,000+ staff currently working for organizations worldwide, MicroSourcing has become the trusted outsourcing provider. MicroSourcing's outsourcing business model has helped many businesses reduce costs, improve efficiencies, and grow sustainably. MicroSourcing is 100% owned by Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms with over 19,000 employees across 5 countries. We operate within purpose-built Business Process Outsourcing (BPO) hubs, so you get class-A facilities that are strategically located for the best access to Manila’s talent pool. We're backed by our Australian parent company Probe and we're ISO certified: ISO/IEC 27001:2013 (Information Security Management System) and ISO 9001:2015 (Quality Management Systems). To learn more about what we do, visit: www.microsourcing.com To join our team, visit: www.microresumes.com For business tips and insider news, check out MicroSourcing's other corporate channels: http://www.facebook.com/MicroSourcing http://www.youtube.com/MicroSourcing
See more MicroSourcing offers

Job description

Logo Jobgether

Your missions

Description

As a Site Reliability Engineer (SRE), you will play a key role in the availability, reliability, and resiliency of the company's SaaS applications and technology services. You will participate in designing, building, enhancing, and supporting next-generation applications and services while safeguarding vital systems. You will follow and uphold industry best practices for configuration management, change management, incident management, application monitoring, resource scaling, high availability, and disaster recovery.

What You’ll Be Doing as A Part of Our Team

  • Subject matter expert for SaaS-hosted applications and underlying architecture.
  • Tackle unique challenges across the organization.
  • Address escalations and provide ongoing support for customer-facing applications.
  • Participate in a 24x7 SRE team on-call rotation.
  • Perform root cause analysis for major outages and incidents.
  • Automate processes to reduce toil.
  • Build and maintain product availability and performance dashboards.
  • Recommend/implement solutions to continuously improve processes and productivity.
  • Maintain security compliance and configuration standards.
  • Organize and lead cross-functional teams to resolve critical production issues.
  • Manage organizational disaster recovery events and processes.
  • Build and maintain SRE runbooks/playbooks.
  • Be a technical leader and mentor to the team.
  • Be dependable and present for the team.

Required profile

Experience

Level of experience: None
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Incident ManagementRoot Cause AnalysisPerformance AnalyticsConfiguration ManagementDisaster RecoveryAutomationApplication MonitoringChange Management

Soft Skills

  • team-leadership
  • Problem Solving
  • Mentorship
  • security-policies
  • verbal-communication-skills
Are you interested?

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