Red Hat is seeking a Principal Site Reliability Engineer (SRE) to develop, scale, and operate our OpenShift managed cloud services. OpenShift is Red Hat’s enterprise Kubernetes distribution. As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation.
On the SRE team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design.
Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth.
What You Will Do
- Manage, deploy, and operate cloud solutions at scale using the principles of Site Reliability Engineering
- Participate in the design and development of new features to enable OpenShift 'as-a-service' across multiple public clouds
- Design and write automation software to provision, upgrade, monitor, and heal a large global fleet of OpenShift clusters deployed across multiple public clouds
- Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
- Interact with multiple teams within Red Hat and with the open source community to contribute to both the upstream and downstream projects to deliver functionality
- Participate in product release cycles, deploying code to integration, staging and production environments, integrating with CI/CD tooling, monitoring and change management
- Perform software updates, peer code reviews, testing, and CVE analysis; respond to security threats
- Interact with automated monitoring and healing infrastructure to ensure healthy environments
- Provide engineering support to Red Hat's global technical support team to resolve customer issues
- Help and develop peers through knowledge sharing, mentoring and collaboration
- Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes and remediating problems in our environment
- Participate in a follow-the-sun on-call rotation
What You Will Bring
- 10+ years software engineering experience using object-oriented languages; golang is preferred
- 5+ years experience managing Linux-based systems in a public cloud such as AWS, GCP, or Azure
- 5+ years experience with enterprise systems monitoring; knowledge of Prometheus is preferred
- 5+ years experience with enterprise configuration management such as Ansible, Puppet, or Chef
- 3+ years experience delivering hosted cloud services
- 1+ year experience with Kubernetes
- 1+ year experience with containers on Linux
- Superior communications skills and experience working directly with and presenting to customers
- Ability to quickly learn new technologies and follow industry trends
- Demonstrated ability to quickly and accurately troubleshoot systems issues
- Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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