Overview
IT Program and Business Relationship Manager is responsible for maintaining overall execution on a set of IT projects, from shaping the approach to achieving the desired outcomes through delivery. The position involves:
- Project Management of a set of projects within a focus area
- Managing project timelines, risk and interdependencies of a set of IT projects
- Coordinating with IT Directors and Managers for resource management within the program
- Serving as main point of contact for IT leadership, business leadership, and senior stakeholders
- Stakeholder and sponsor communications
- Reporting
IT Program and Business Relationship Manager provides the interface between the business stakeholders and the IT teams. By doing so, the IT Program and Business Relationship Manager aligns the delivery of solutions, capabilities and other project work with the operational and strategic goals/priorities of the IT and business unit.
The IT Program and Business Relationship Manager supports the organization’s business technology development and implementation efforts by overseeing and providing overall management of the organization’s most important, impactful and complex technical projects such as development of new functionality, system upgrades, major system improvements and non-standard or complex implementations and integrations.
Responsibilities
The following responsibilities will be applied to managing the organization’s most significant, complex and challenging technical projects.
- Works closely with the business leaders and IT to define delivery and execution of the strategic roadmap as well as coordinates creation of IT roadmaps to support the strategic roadmap.
- Works with corresponding business roles (Product, Program, Operations) to define detailed goals & requirements to define project execution of the technology build
- Establish and maintain relationships with the business unit’s leadership team, key executives and other stakeholders.
- Conduct quarterly reviews with business and IT leaders — or at other intervals as specified — to validate and assess their project plans. Assist in reprioritizing to meet business unit needs as required and maintain a set of established project priorities.
- Identify and suggest reviews of any significant business unit/IT initiatives or projects that are challenged.
- Work with PMO leader and other PMO staff to identify Portfolio maturity model & defined roadmap for execution; work closely with business counterparts to identify enterprise wide efficiencies and synergistic opportunities.
- Lead the development and maintenance of communications and reporting related to the projects of the business units.
- Maintains a project management workload and coordinates with other Project Manager and Business Analyst resources to execute the set of IT projects making up a program
- Leads the oversight of the program projects’ execution, their progress compared with the plan and the production of agreed deliverables.
- Monitors and coordinates dependencies across the projects in the program, and resolves conflicts.
- Assist technical teams with development of resource requirements, building project timelines, managing interdependencies, securing required resources from IT leadership and facilitating communication with business clients
- Develop detailed work plans, including work breakdown structures, project milestones, risk assessment / management plans, staffing needs, project timelines and budgets.
- Monitor and manage project governance, execution and delivery. This includes detailed tracking of project timelines, budgets, resource utilization, activities, tasks and milestones
- Contribute to establishing and improving project management practices and delivery frameworks
Qualifications
- Proven experience managing large and complex projects
- Strong business acumen, and proven experience developing a deep knowledge of an organization’s business systems & strategy
- Excellent verbal and written communication skills, including the ability to capture and explain goals and objectives to business, as well as technical, leadership.
- Excellent analytical, collaboration, strategic planning and execution skills.
- Effective influencing and negotiation experience and skills in an environment with fierce competition for resources among business units.
- A high degree of political sensitivity and astuteness; that is, the ability to effectively use the organization’s informal power structure to best represent the business unit.
- A high degree of empathy; that is, the ability to apply different engagement styles to match the needs of a variety of business stakeholders, as well as temperaments and personalities.
- Ability to develop programs and deliver them with financial and resource constraints.
- Acumen to facilitate productive meetings and drive outcomes not only within a project but across a set of highly complex projects
- Demonstrated ability to solve complex problems, determine appropriate actions and complete projects with minimal direction
- Resourceful in establishing and nurturing key relationships across the IT, Operations, Sales and Corporate teams
- Demonstrated ability to multi-task in a fast-paced environment with stringent deadlines
- Strong documentation skills
- Ability to collaborate with multiple technology teams to align technology activities and how they should be executed
- Familiarity with the use of reporting tools to monitor activities and analyze project performance.
- Experience with at least one project/program management methodology, ideally across a range of projects
Requirements
- B.S. Degree in applicable field
- At least 8 years’ experience in any discipline of IT, including 5 years with technical project management experience
- Four or more years in diverse roles and increasing responsibilities across business, IT or projects
- Demonstrated experience in managing business relationships and engaging business executives and other stakeholders
- Demonstrated experience across the full project life cycle, from initiative identification through to completion
- PMP or Certification preferred
Physical Demands
- This position requires; ability to work from home and be onsite in the office; work a minimum of 40 hours per week;
- Hours are minimum 40 hours per week during company’s regular business hours however evening and/or weekend work may be required as job duties demand;
- Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to attend meetings; deliver items; gather supplies; set up meetings; etc. lifting up to 20 lbs occasionally.
- Work environment: Usual office setting; close contact with employees for long periods of time. The noise level in the work environment is usually minimal.
- Position may require minimal travel by car and/or plane
This role requires the ability to work from home in a virtual environment, where the following is required;
- reliable high-speed internet access (hotspot not acceptable)
- dedicated distraction-free home work environment
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Company Overview
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.
Benefits
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
