Offer summary
Qualifications:
5+ years in customer support management, Fintech experience required, Strong operational understanding, Knowledge of CRM and ticketing tools, Experience managing international teams is a plus.Key responsabilities:
- Lead and manage customer service operations
- Develop knowledge of RemotePass as a subject matter expert
- Oversee team scheduling and ensure support coverage
- Act as primary contact for escalated issues
- Collect feedback and implement process improvements