Offer summary
Qualifications:
Minimum 5 years of B2B client management., Excellent written communication in French/English., Experience with modern web technology frameworks., Ability to analyze performance of web applications., Knowledge of web services architecture..
Key responsabilities:
- Provide first and second-level technical support.
- Diagnose, prioritize requests and escalate complex issues.
- Propose tailored solutions based on client context.
- Collect and analyze client feedback for product improvement.
- Document solutions and contribute to knowledge base.