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Benefits Assessment Officer

Remote:

Full Remote

Contract:

Fixed term

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

GCSE English and Maths grade A-C, Relevant assessment experience, Experience in customer service, Proven aptitude for financial calculations, Experience using NEC Northgate or Capita Academy.

Key responsabilities:

Process and pay benefit applications correctly
Resolve enquiries from residents and agencies
Provide welfare assistance advice to customers
Ensure accurate Council Tax account information
Initiate recovery of overpayments if applicable

CRA Group LTD https://www.cragroup.org.uk

11 - 50 Employees

See more CRA Group LTD offers

Job description

3 months contract with local authorities

Job Summary:

Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.
Resolve to conclusion telephone, face-to-face and written enquiries from residents, landlords, external agencies and other Council departments
Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support
Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award
Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off

Essential Experience and Qualification:

GCSE English and Maths grade A – C or equivalent
Relevant assessment experience with Housing Benefit and Council Tax rebate
Experience of working with, understanding and meeting the needs of customers
Proven aptitude for and experience of working with numbers / financial calculations
Take responsibility for quality and completion of own work within standards
Flexible and willing to adapt to change in busy and demanding work environment
Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy

Additional information to note: