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System Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

3 to 6 years of customer support experience, MCSA/MCSE certified, Extensive knowledge of Microsoft Office Apps, especially Office 365, Technical experience in Active Directory, SharePoint, and Exchange, Knowledge of SCCM and SCVMM is an advantage.

Key responsabilities:

Manage and troubleshoot user account issues
Deploy OS and applications through SCCM
Troubleshoot hardware and software issues remotely
Support Global Service Desk Team
Prepare a knowledge base for critical issues

Sapiens

5001 - 10000 Employees

See more Sapiens offers

Job description

Your missions

Sapiens is on the lookout for a System Engineer to become a key player in our Bangalore team. If you're a seasoned System Engineer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

What You’ll Do

Being part of Global Service Desk Team (Handling calls from across locations)
In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS
Technical work experience in Active directory, hardware issues, SharePoint, Exchange
Basic understanding on Networking and Lan Infra.
Managing and troubleshooting user account related issues through Microsoft Office 365 Portal.
Deploying OS and all the applications to Desktops and Laptops through SCCM
Troubleshooting VM issues through SCVMM tool.
Troubleshooting on all Software and Hardware related issues remotely

What To Have For This Position

Must have Skills:-

In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS – A must
Technical work experience in Active directory, hardware issues, SharePoint, Exchange - A must
SCCM, SCVMM knowledge – strong advantage
Knowledge on RDS and VDI is an advantage
MCSA/MCSE certified – a Must
3 to 6 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage)
Excellent communication skills with excellent verbal and written English- A must.
Ability to work in shifts (24/7)
Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor
Ability to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation.
Need to prepare a knowledge base for all critical issues handled for the team and future use.

About Sapiens:-

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com .

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.