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Technical Account Manager

Remote: 
Full Remote
Contract: 
Full time
Salary: 
80 - 100K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Israel

Offer summary

Qualifications:

Strong knowledge of Cloud DevOps (AWS or equivalent), Experience with Observability tools (Kibana, Grafana, etc.), Strong background in Kubernetes and Docker, Familiarity with infrastructure as code (Terraform/Ansible), Coding experience with Java, Go, or Python.

Key responsabilities:

  • Provide high technical expertise for customers
  • Lead onboarding processes and training
  • Understand customers' technical needs to deliver value
  • Conduct QBRs to reflect value delivered
  • Advocate for customer needs and product development
Signify Technology logo
Signify Technology
51 - 200 Employees
About Signify Technology
"Behind each piece of technology changing the world, is a person, it's our mission to introduce them to the companies that need them the most." Signify Technology is a hub for everything Functional Programming related. Our aim is to help Software Engineers secure their dream jobs with some of the best companies globally that are using Functional Programming at scale. We provide permanent and contract technology recruitment solutions to a wide range of the world's leading brands. We are committed to helping the Scala community to grow by sharing knowledge, blogs, organising meet-ups, sponsoring events and offering some of the coolest jobs on the market. Some of the clients who trust us include Twitter, Capital One, Amazon, ITV, Sky, Activision, eBay and Lightbend, and many fast-growth start-ups. Whether you are looking for a Software Engineer to join your team, or you are on the hunt for a new position, we can introduce you to the right people. Multi-award-winning staffing agency titles include- 'Certified as a Great Place to Work UK 2023' 'Best Tech Recruiter - Global Business Tech Awards 2023' 'Ryan Adams - Leader of the Year - British Recruitment Awards 2022' 'Ranked number 1 UK's Best Workplaces for Women 2021 Small' 'Certified as a great place to work UK and USA 2021' 'The APSCo Embrace Award 2021' APSCo Awards 'Marketing Campaign of the Year 2021' TIARA Awards 'Specialist Recruitment Company of the Year 2021' TIARA Awards ‘Small Recruitment Agency of the Year 2021’ Recruiter Awards ‘Small Recruitment Agency of the Year 2020’ Recruiter Awards ‘International Business of the Year 2020’ FSB Business Awards ‘Best New Agency 2019’ Recruiter Awards Accredited by APSCo, the regulatory body for the Recruitment industry.
See more Signify Technology offers

Job description

Logo Jobgether

Your missions

Role: Technical Account Manager

Location: Europe (fully remote)

Job Type: Permanent

Salary up to €80,000 - €100,000 + bonus and stocks

My client have developed a full-stack observability platform transforming how businesses process and understand their data. They are looking for a Technical Account Manager to work with on of their biggest clients advising and consulting them with their monitoring, security & observability journey.

In this role, you'll be pivotal in providing very high technical expertise while also focusing on customer satisfaction, renewal and expansion.

Key Responsibilities

  • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
  • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
  • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
  • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
  • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
  • Establishing relationships and engaging with technical counterparts to drive product adoption
  • Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
  • Advocate internally for customer needs and influence a product development roadmap
  • Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities


Requirements

  • Strong knowledge and experience with Cloud DevOps specifically AWS or equivalent
  • Knowledge and experience with Observability tools such as: Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, Prometheus
  • Strong experience with Kubernetes and Docker container
  • Experienced with infrastructure at code (Terraform/Ansible)
  • Coding experience with Java, Go, Python
  • Experience in a customer facing position
  • Excellent customer facing and communication skills in English
  • Strong presentation skills with the ability to establish credibility with executives


Interested? Apply or email harvey.cheadle@signify-tech.com

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

OpenSearchAnsibleObservabilityGrafanaKibanaTerraformKubernetes

Soft Skills

  • technical-acumen
  • Relationship Building
  • verbal-communication-skills
Are you interested?

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