ServiceNow Solution Architect

ECS is seeking a ServiceNow Solutions Architect to work Remote .

Job Description:

We are currently seeking a strong ServiceNow Systems Architect (SA) who is responsible for leveraging IT Service Management (ITSM), IT Operations Management (ITOM) and other Practices to optimize, transform, and ensure Organizations are efficient and effective using the ServiceNow platform. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.

General responsibilities include but are not limited to:

• Architect or consult on the architecture of project.
• Responsible for ensuring the solution has long term viability vs short term gain.
• Provide support in Sales opportunities as needed.
• Participate in estimation efforts and review of Statements of Work(SOW).
• This includes understanding new applications and the ability to access and provide level of effort for all roles within the project.
• Maintain training and knowledge of designated applications.
• Occasional, solution development of Stories for Customer Projects
• Perform discovery work sessions to determine the solution requirements.
• Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Working with clients to assess current state processes and tools
• Assist customers with proof-of-concept activities
• Enable ISM Delivery building efforts through development of intellectual property (IP)
• Participate in growing and enhancing internal process for successful client delivery
• Identify new opportunities to provide additional value to clients and improve business performance
• Maintain high level of client satisfaction
• Enable practice building efforts through development of practice intellectual property (IP)
• Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilities
  
  

General Description Of Benefits

Required Skills:

• Must be a US Citizen
• Must be eligible for a Public Trust clearance or equivalent
• Functional and technical knowledge of ServiceNow
• 5+ years of experience in SaaS software configuration and/or development
• Functional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients
• Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc.
• Experience building and coding Configuration Management Databases (CMDB)
• Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
• Knowledge of relational databases
• Knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
• Experience dealing with technical end-users in a support role
• Strong desire to learn new technology
• Strong desire for career advancement
• Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position)
• ServiceNow Certified System Administrator
• ITIL® Certification
• A high degree of passion, energy, drive and willingness to travel if required
  
  

Desired Skills:

• Additional ServiceNow Implementation Specialist Certifications
• Certified Application Developer
• Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)
• Experience in Agile methodology
  
  

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.