Sales Operations Coordinator

At ForTec, you will enjoy a generous benefits package including: 

• Competitive pay structure
• Onsite schedule required during training.  Hybrid work opportunity is available once training period is complete
• 401k plan with generous company match
• Annual Profit-Sharing opportunity
• Medical, dental, vision, disability, and life insurance
• Generous PTO allowance and 7 Paid Holidays PLUS 1 Floating Holiday
• Engaging Wellness Program with the ability to earn cash or additional PTO days
• Employee Referral Bonuses
• Service Awards

Join our company – you CAN make a difference.

As ForTec continues to grow, we are seeking someone who thrives in a fast-paced environment and enjoys being at the heart of the organization's sales activities.  A successful candidate will need to possess excellent communication and organizational skills, a strong attention to detail and the ability to work with a sense of urgency while multi-tasking.   Additional job responsibilities are outlined below:

• Review and resolve pricing errors and issues on completed cases
• Create, update and maintain customer pricing schedules per contract parameters
• Ensure internal systems accurately reflect current pricing strategies and work to resolve issues in a timely manner
• Assist sales team with constructing new business proposals with quotes and contracts
• Utilize the contract/quote template and keep these tools updated and current
• Utilize CRM to assist the sales tea in curating customer information
• Help to identify duplicate and inaccurate data in CRM and proprietary internal systems, working with IT to rectify issues
• Ensure all customer contracts are accurately documented in CRM
• Review customer inquiries and requests, communicating to appropriate departments/individuals effectively and in a timely manner
• Assist field technicians with case and pricing, accounting department with billing questions and customer care on an as needed basis

• High school diploma or equivalent required.  Associates or Bachelor's degree in business preferred
• 0 - 2 years of sales experience desired
• Knowledge of accessing and using the Internet to advanced computer skills in Microsoft Outlook and Excel required.  CRM (Microsoft Dynamics) knowledge a plus
• Excellent verbal, organizational, written, multitasking and presentation skills required
• Sales and goal oriented
• Telephone skills, direct communication with sales reps and customers to obtain information
• Be polite, be understanding and gathering information with probing questions in a professional demeanor

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.