Customer Relations Associate I- Product Support (CRA I)

About The Role::

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for Customer Relations Associate I to join our team! As a CRA I, you will Consistently provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services.  Effectively decipher the customer's needs, determine the best solution, and clearly communicate that solution to the customer.

1. Provide exceptional customer service based on the quality assurance call monitoring standards.
2. Meet, or exceed Key Performance Indicators (KPIs) monthly.
3. Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer’s telephone inquiries and/or emails.
4. Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
5. Resolve complex and difficult problems and issues with customers.
6. Provide ideas and feedback to management and coworkers about front-line situations during team meetings.

• High School Diploma required; some college a plus
• Previous call center experience desired
• Bilingual Spanish/English preferred
• Proficient with Microsoft Office and/or general computer skills
• Ability to type quickly