Offer summary
Qualifications:
Bachelor's degree or extensive experience, 3+ years in customer success in B2B SaaS, Experience with renewals, expansions, up-sells, Strong work ethic in startup environment, Willingness to work in-office 2 days a week.
Key responsabilities:
- Manage Mid-Market accounts with dental offices
- Drive client success during pilot phase
- Execute customer success strategy and build relationships
- Achieve KPIs focused on expansion and usage
- Conduct account reviews for customer satisfaction