Customer Success Manager

Moonvalley is building the next generation creative studio, powered by the most capable video and image foundational models in the world. We are creating the platforms where the first generative Super Bowl ads and Oscar winning movies will be created.

We’re the most pedigreed team in generative AI, with top former Deepmind video researchers leading a research team as deep as any in the industry, product leaders who have built some of the best software products in the world, and an in-house Oscar-nominated movie studio. We’ve also raised $75m from world class investors including General Catalyst, Bessemer, Khosla Ventures & YCombinator.

Job Summary:

We're looking for a Customer Success Manager to help clients maximize the value of Moonvalley’s AI creative suite and provide white glove service to our most valuable clients. In this role, you’ll onboard clients, oversee the execution of their product imagery and video projects, and build strong relationships to ensure satisfaction and long-term engagement.

Reporting to the Chief of Staff, you’ll also work closely with the Product and Support teams to bring customer feedback into the product and maintain high engagement. This position is Toronto (Canada) based and fully remote, with occasional offsite travel expected.

What you’ll do (responsibilities)

• Support during the pilot phase, establishing a relationship with key decision makers and helping to ensure an excellent experience that leads to a continued partnership

• Take ownership over key enterprise accounts post-sale, providing responsive, high touch service and overseeing the execution of their projects

• Project manage large-scale image and video generation projects for enterprise brands and retailers, managing support resources to ensure on-time and on-brand delivery

• Assist with prompt engineering for your book of clients, helping to design prompts that create visuals that meet all client specifications

• Maintain timely, clear notes on clients, keeping HubSpot up to date and contributing to the weekly Customer Success report

• Collect, synthesize, and share customer feedback to help inform the product roadmap, collaborating closely with leadership and the product team, acting as a customer advocate

What we’re looking for (qualifications)

The ideal candidate for this role should possess:

• 3+ years of experience providing white-glove service for enterprise clients

• Strong project management skills, paying attention to every detail and deadline

• Early stage startup or marketing agency experience

• Extremely agile and adaptable to shifting priorities

• Excellent written and verbal communication skills, can boil down complex concepts for varying audiences

• Previous hands on experience with HubSpot is a nice to have

• Experience with generative AI prompting is a big bonus

In our team, we approach our work with the dedication similar to Olympic athletes. Anticipate occasional late nights and weekends dedicated to our mission. We understand this level of commitment may not suit everyone, and we openly communicate this expectation.

If you're motivated by deeply technical problems, a seemingly never-ending uphill battle and the opportunity to build (and own) a generational technology company, we can give you what you're looking for.

All roles at Moonvalley are either fully remote by default or hybrid positions if specified. We meet a few times every year, usually in London, UK or North America (LA, Toronto) as a company.

If you're excited about the opportunity to work on cutting-edge AI technology and help shape the future of media and entertainment, we encourage you to apply. We look forward to hearing from you!

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational work

Moonvalley AI is proud to be an equal opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs.

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