Field Service Engineer / Quality Coordinator

We are looking for a Field Service Engineer/ Quality coordinator to join a team of 5 across Europe. In this role, you will ensure the proper Field Support and Quality for our Installation Partners, Resellers, and Self-Installation Customers according to the strategy defined by the Senior Field Service Manager. 

Here's a little taste of your challenge: 

• Work on technical documentation (Add-on Guides), in line with Manager's strategy

• Support his region on installation issues/questions

• Define the Installation Partner Training tactics, in line with Manager strategy.

• Perform new + already enrolled Installation Partner onboarding trainings, in his region.

• Perform Self-Installed Customer training sessions

• Trains Team new joiners

• Help enforce SLA strategy in his region

• Take the lead on tactical objectives aiming at Improving processes, work methodology, Tooling and Reporting approach.

Who are you?

There is no set route to become a Field Service Engineer, but to be successful in this role this is the kind of profile we have in mind:

•  At least 5 years experience as electrician/technician in the automotive sector;

• Experience with Telematics devices / complex automotive systems installation & Diagnostic is preferred.

• Experience in Telematics is essential;

• Obsessed by Customer satisfaction.

• High teamwork capabilities while taking ownership of assigned tasks;

• MS Office software experience (Especially Word & PowerPoint) preferred, as an important part of the job is about documenting (Manuals, reports);

• Good communication skills, to align with internal and external stakeholders;

• Open to new insight and improvement.

• You are based in the UK and open to travel throughout the country, with regular remote overnight (min. once per week) 

What can you expect from us?

• The chance to work in a fast-moving, innovative, and international team, dealing with different countries and cultures;

• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don’t like the people you work with;

• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.

Let’s not forget the good stuff!

• 25 annual leave days with option to buy up to 10 days.

• Chance to work abroad for 40 working days per year. 

• Birthday off and volunteering time off. 

• Unlimited Access to LinkedIn Learning. 

• Employee Assistance Program. 

• Access to Gofluent platform to learn new languages.  

• Mortgage advices 

• Reimbursement of health insurance to up 1750 GBP. 

• Contributory pension scheme.  

• Access to Perkbox platform (discounts on shops, cinemas, restaurants…) 

• Car allowance. 

Who are we?