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Customer Success Associate

Remote:

Full Remote

Contract:

Fixed term

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

2+ years in customer support, Proficiency in Airtable and Intercom, Strong written communication skills, Emotional intelligence, Passion for helping others.

Key responsabilities:

Engage with clients via email, chat, social media
Guide customers throughout their journey
Maintain knowledge of services to solve inquiries
Follow up to ensure customer needs are met
Collaborate to improve service processes

Aviaras Investment Management Startup https://www.aviaras.com/

11 - 50 Employees

See more Aviaras offers

Job description

Responsibilities

Must be available starting each day at 9am MDT US Time
Serve as the voice and ambassador of the Courtly brand, engaging with clients through email, live chat, and social media
Guide customers through every step of their Courtly journey, providing proactive, personalized support
Maintain in-depth knowledge of Courtly’s services to address and troubleshoot customer inquiries effectively
Take initiative to follow up with customers and ensure their needs are met in a timely manner
Keep detailed and organized records of customer interactions
Collaborate with the team to create and improve customer service processes, including documentation
Meet and exceed customer experience KPIs set by Customer Success Managers
Assist in building a community of loyal Courtly customers

Requirements

2+ years of experience in a customer support or concierge role, preferably within a fast-paced, high-touch environment
Proficiency in Airtable and support tools like Intercom or similar platforms
Excellent written communication skills with a detail-oriented approach
Strong emotional intelligence and a genuine passion for helping others
Initiative, resourcefulness, and a proactive attitude in ensuring customer satisfaction
Ability to work independently while contributing to the team’s success