Offer summary
Qualifications:
7+ years supporting FED/SLED customers, Experience in Microsoft IT desktop support, Network/LAN/System administration experience, Technical Customer Service background, Familiarity with Infrastructure knowledge in Azure or AWS.
Key responsabilities:
- Serve as primary technical resource for TAM customers
- Ensure excellent customer experience and resolve technical barriers
- Collaborate with multiple departments for effective project execution
- Provide technical product expertise as a trusted advisor
- Manage multiple projects efficiently