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Licensed Colorist (Bilingual)- Sally Beauty

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent, Valid Cosmetology License required, Minimum of 2 years in retail/customer service, Bilingual in Spanish and English, Ability to pass Hair Color Knowledge Check.

Key responsabilities:

  • Provide virtual color consultations to clients
  • Make expert product recommendations based on client needs
  • Demonstrate the Sally Engagement Model during consultations
  • Share color expertise with team members
  • Complete required training and seek continuous improvement
Sally Beauty logo
Sally Beauty Retail (Super / Hypermarket) XLarge http://www.sallybeauty.com/
10001 Employees
See more Sally Beauty offers

Job description

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Your missions

Overview

Virtual Color Expert - Bilingual

Essential Function The Virtual Color Expert is the trusted advisor to the DIY enthusiast providing virtual color consultations to guide them through every step of their hair color journey. The unrivaled expertise of the Virtual Color Expert elevates the brand of Sally Beauty to be the undisputed leader in hair color, while generating increased sales and profitability. This role builds lasting relationships with each client leveraging Sally Pro-In-The-Know skills, and offering professional advice and recommendations to ensure the DIY enthusiast has the confidence the client needs to achieve their hair color goals. The Virtual Color Expert is comfortable using technology to meet the client where they are, connecting and engaging virtually, and communicating via text and email to follow up and ensure 100% client satisfaction.

Primary Duties: Provide clear, concise statements using action verbs to describe what is done, with or for whom the action is taken and the purpose or outcome to be achieved. ;Responsibilities should reflect the talent review competencies.

  • Grow the Business


70%:

  • Connect, engage, and inspire clients through digital color consultations with the intent to build a lasting relationship with each DIY enthusiast.
  • Listen and understand each client’s needs; make expert product recommendations, build a customized shopping cart, and ensure the DIY enthusiast is setup for success across every step of their hair color journey.
  • Provide unrivaled expertise to each client offering advice; troubleshoot color situations to ensure the client achieves a positive outcome.
  • Demonstrate ‘build the basket’ techniques to offer complimentary products that will further enhance the DIY experience.
  • Assess the skill level of each client; teach and advise on products and techniques that will ensure their success.
  • Demonstrate the Sally Engagement Model utilizing tutorials, provide written summary of the consultation and follow up to ensure client satisfaction.
  • Meet or exceed established metrics, color growth goals.
  • Grow Team and Culture


15%:

  • Keep abreast of what’s happening at Sally Beauty; demonstrate the CAN DO values.
  • Share color expertise and selling techniques across the team of Virtual Color Expert to promote overall team skillset.
  • Communicate with support center partners on emerging trends, products concerns and client issues.
  • Grow Yourself


15%:

  • Complete all required company and vendor training programs.
  • Seek out internal and external learning opportunities to develop unrivaled expertise in all areas of hair color technical knowledge and selling skills.
  • Strive for continuous improvement; grow and develop techniques to retain clients and increase sales.
  • Maintain an active cosmetology license and keep current on trends in the marketplace.


Experience and Skills Required: Indicate the minimum qualifications required to perform the job: ;work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements.

  • High school diploma or equivalent
  • Valid Cosmetology Licensed required, with emphasis in Color Theory preferred
  • Minimum of 2 years retail, customer service, salon, or one year with Sally Beauty
  • Ability to pass a detailed Hair Color Knowledge Check
  • Must be bilingual (Spanish / English)
  • Strong professional image and ability to interface positively with clients
  • Ability to use technology including, software platforms, Microsoft Office, and digital video conferencing systems, clientelling and digital appointment scheduling tools
  • Strong written and verbal communication skills, at all levels within and outside the organization
  • Proficient problem solving skills and ability to correct complex hair color situations
  • Ability to attend virtually or travel to meetings and vendor training, as scheduled.
  • Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. Weekend, evening and holiday hours may be required.
  • Strong time management and organization skills and the ability to successfully manage multiple projects at once


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Retail (Super / Hypermarket)
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Social Skills
  • Non-Verbal Communication
  • Customer Service
  • Problem Solving
  • Microsoft Office
  • Technical Acumen
  • Time Management
  • Sales Acumen
  • Video Conferencing

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