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Software Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Iowa (USA), United States

Offer summary

Qualifications:

Experience with ASP.NET (C#) and SQL Server, Familiarity with HTML5/CSS3 and JavaScript frameworks, Knowledge of MVC and .NET Core, Experience with Azure and version control tools like GitHub, Excellent communication skills.

Key responsabilities:

Quickly respond to support requests and manage client communications
Debug and resolve application and database issues, enhancing system performance and security
Write clean and maintainable code through pair programming
Collaborate with cross-functional teams for system improvement
Contribute to documentation and support frameworks

Jahnel Group SME https://www.jahnelgroup.com/

51 - 200 Employees

See more Jahnel Group offers

Job description

Your missions

Jahnel Group's mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. This is a full time position with one of our closest clients.

Who We're Looking For

We're looking for an experienced Software Support Engineer who enjoys variety in their work and thrives in a dynamic environment. The ideal candidate will be passionate about problem-solving, debugging, and enhancing custom applications across multiple systems and .NET frameworks, primarily MVC and .NET Core. We seek a self-starter who is comfortable with unpredictability and excited to engage directly with clients to support and improve their systems.

Primary Responsibilities

Respond quickly and clearly to support requests, setting realistic expectations for resolution times and keeping clients informed.
Debug and resolve client-reported application and database issues, performing regular system performance reviews and security assessments.
Write clean, maintainable, and secure code on your own and through pair programming.
Collaborate with cross-functional teams to improve applications, proactively maintaining systems for high performance, security, and availability.
Contribute to internal documentation and support frameworks, sharing insights with team members.
Manage client communications, addressing support tickets and inquiries while balancing scope, budget, and timelines.

Skills and Qualifications

Familiarity with browser and developer tools to help troubleshoot and debug issues
Knowledge of HTML5/CSS3
Experience developing software using ASP.NET (C#) and SQL Server (or another relational database)
Experience with .NET Core, MVC, and web forms
Experience using JavaScript frameworks such as Angular, React, and/or Vue
Experience working with the Twitter bootstrap framework
Experience developing applications residing in Azure
Experience with version control tools like GitHub
Experience with Visual Studio
Experience with DevOps
Excellent communication
Experience working in an Agile development environment
Experience working in an agency environment (as opposed to a SaaS/product environment)

Where We're Looking For It

Schenectady, New York
100% Remote for the right candidate

Interview Process

Complete our application (10 min.)
Internal review of your application
Possible phone screen (15 - 30 min.)
Complete our culture assessment (30 min.)
An interview (video call) with a cross-section of our team (2-3 people) designed to assess both culture and position fit (~90 min.)
Hands-on technical exercise to assess technical fit for position (based on a real project, not a multiple -choice test.) (2 hours)
Offer extended

Company Benefits