At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter.
Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality.
About the job:As a Production Support Engineer you will be responsible for maintaining, monitoring and supporting key technical systems within Warner Music Group’s “Technology” organization. This role is a hybrid of site reliability engineering (SRE), operations support, and application development that benefits from adaptability, breadth of experience, customer orientation, and enthusiasm for supporting healthy and stable systems in production!
You will work directly with a small team of Production Support Engineers, collaborate closely with a larger application development group, and you'll also partner with our operations teams to deliver our artists’ content all around the world.
Ideal candidates will feel a strong sense of responsibility for the systems under their care, and value continuous improvement, knowledge sharing, communication and cooperation.Here you'll get to:Write clean and maintainable code in either Java, Python or TypeScriptMonitor production systems in order to respond quickly to issues as they arise, while also improving automated monitoring capabilities to provide timely or advance warningOwn root cause analysis (RCA) of outages, and implement resulting fixes and improvementsDebug and resolve systems errors identified by automated or manual testingWork closely with business/operations users to troubleshoot, document and resolve issues they’re facingExecute manual workflows to support business/operations users, and write code to automate the same. Examples include: querying databases to generate reports, modifying AWS resources, or restarting failed jobsImprove CICD, such as by writing GitHub Actions or by modifying infrastructure-as-code (IaC) to provision new resourcesImprove your team’s knowledge base by writing playbooks and technical deep divesBe on-call to respond to high-priority production incidentsAbout you:You have 3-6 years experience in a DevOps, Production Engineering, Site Reliability Engineering or similar roleExperience working with legacy code, such as Java 11Configure, ideally through infrastructure-as-code (IaC), and maintain public cloud infrastructure, such as AWSWork with relational databases, such as Oracle or PostgreSQLTroubleshoot user-facing issues involving desktop environments, networking, and web browsersEffectively communicate with, and write for both technical and non-technical audiencesBeing accountable for, responding to, and resolving issues within established Service Level Agreement (SLA) timeframesOperate effectively in a distributed team environment, with colleagues from across multiple time zones.About us:
As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.
Together, we are Warner Music Group: Music With Vision & Voice.
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.
Copyright © 2023 Warner Music Inc.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
