Customer Success Manager - Japan

This is a remote position.

Customer Success Manager – Japan

What gets you up in the morning?

• Do you want to leave your mark on the world and make your contribution to a world-class Sales team?
  
• Do you love interacting with great people?
  
• Do you love managing accounts and solving customer needs?
  
• Are you passionate about translation and translation technology?
  
• Are you a “solution finder”, always in search of the right answer for someone, or the functionality that can unlock a buying decision?
  

Then this position may be just for you!

Why Our Client?

• If you love learning and would like to work with some of the best minds in the industry, Our Client, a global market leader in translation technology and one of the top 500 fastest-growing SaaS companies in the world, can be a great choice for your continued professional growth.
  
• If work culture is important to you, you’ll love working as part of Our Client highly motivated, talented, international team, with enthusiastic and helpful co-workers.
  
• If you like freedom and flexibility, you’ll enjoy the autonomy you’ll get at Our Client
  

What you’ll do in this role?

As a member of Our Client’s Sales Team, You will own overall relationship with your assigned customers and enable them to be successful with Our Client

• managing customer journey (engagement, growth)
  
• taking existing and new customers from the BDM at the right moment for smooth transition, further growth, renewals
  
• helping to organize trainings and demos of Our Client’s solutions (on-line)
  
• helping to collect feedback from the market, from existing accounts
  
• preparing events by translating the necessary material such presentations, flyers, banners
  
• representing Our Client at conferences and exhibitions, including translation
  
• supporting the Hub solution engineer and if needed, the Business Services custom development team to provide appropriate solutions
  
• helping to provide case studies, success stories
  
• maintaining HubSpot clean and up to date
  
• helping the marketing activities, promotions
  
• helping with the localization, content of documentation
  
• helping, answering many questions, staying very patient while enjoying it
  

Requirements

What we think will help you succeed in this role

We believe you can be phenomenally successful in this role if you recognize yourself in the description below. Don’t worry if you don’t meet all the criteria—we value people who are ready to learn, and actively help all of our colleagues to improve.

• You are fluent in Japanese
  
• You are interested in sales and proactive growth of accounts
  
• You are not afraid of talking to people, offer solutions, ask for pain points
  
• You know how sales processes work and you are enthusiastic to learn new skills
  
• You experience mistakes as part of being human and regard it as an opportunity to learn and grow
  
• You are willing to take part in inspiring and interesting tasks
  
• It is an extra if you can answer technical questions about Our Client and have extensive knowledge of the tool
  

Desired profile

• Experience in customer contact, selling, upselling
  
• Experience in data management and analytics using CRM systems
  
• Sales attitude and strong customer focus
  
• Proficient in written and spoken Japanese, English
  
• Good command of MS Office
  
• Strong communication, presentation and negotiation skills
  
• Ability to work alone (home office) and also in teams
  
• Smart thinker, team-player, who can inspire customer loyalty