Billing Specialist

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

ob Summary 

The Billing Specialist generates and submits invoices in accordance with client requirements, compiling all required backup documentation, billing out timely to meet required deadlines. 

Duties/Responsibilities: 

• Review and prepare invoices in accordance with the clients’ specific requirements, ensuring accuracy and completeness of billing data. 

• Monitor and assist the collection manager on outstanding invoices to ensure timely payment from clients. 

• Respond to client inquiries regarding billing and payment. 

• Resolve billing issues, such as discrepancies or disputes, by communicating with clients and other stakeholders. 

• Maintain accurate and complete billing records and reports. 

• Assist with other customer account functions as needed (e.g., warranty, etc.). 

• Collaborate with other departments and field technicians to ensure accurate and timely reporting and analysis. 

• Provide excellent customer service to clients and other stakeholders. 

• Answers and transfers phone calls, screening when necessary. 

• Coordinates calendars and schedules meetings, and appointments for managers or supervisors. 

• Performs other related duties as assigned including being on call.  

Required Skills/Abilities:  

• Prior billing or trade work experience in pump and tank and/or field services  

• Experience with Sage 300 and Service Management or other similar software  

• Excellent verbal and written communication skills.  

• Excellent interpersonal and customer service skills. 

• Proficient in Microsoft Office Suite or related software. 

• Excellent organizational skills and attention to detail. 

• Ability to work independently. 

Core Perks and Benefits:

• HMO on your first day + Free coverage for 2 dependents on your 2nd year
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday Leave
• Bereavement Leave

Work Flexibility:

• Hybrid/Work from home set up for this role
  "This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria."

Onsite/Hybrid employee additional benefits:

• Travel Subsidy Allowance
• Free staff house accommodation (for those within a certain distance)
• Free Shuttle service
• Free Lunch
• Free Uniform
• Perfect attendance bonus

Additional benefits/perks to all employees

• Onboarding training
• Performance-based salary increase
• Discretionary incentives based on client or individual performance
• Monthly employee engagement
• Birthday Gift
• Weekly treats
• Christmas Hamper
• Anniversary Gift
• Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!