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Remote Customer Service Representative (Advocate)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Albania, Alabama (USA), United States

Offer summary

Qualifications:

High School Diploma required, 1 year of experience in insurance operations, Bachelor's degree is a bonus, Strong tech skills with web-based systems, Healthcare/insurance experience preferred.

Key responsabilities:

Provide assistance to 50-70 individuals daily
Navigate PCPs, medications, appointments, and benefits
Manage multiple tasks efficiently during calls
Participate in a 5-week intensive orientation
Deliver excellent customer service solutions

Disabled Veteran Solutions Consumer Services Scaleup https://www.disabledveteransolutions.com/

51 - 200 Employees

See more Disabled Veteran Solutions offers

Job description

Your missions

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

Your Secret Weapons

A keen ear for listening and a knack for finding solutions
The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
A passion for helping others and making their day better

Your Arsenal

High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
You're a tech whiz and can handle our MANY web-based systems like a boss
You're all about the details and can keep track of everything

The Cherry on Top

Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
A background in social work, behavioral health, or anything else that shows you're all about helping others
You're a customer service ninja with mad problem-solving skills

Why DVS?

We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this!

A pre-employment drug screening and criminal background check are required prior to employment.