Offer summary
Qualifications:
4+ years in customer success or account management, Experience in cybersecurity or technology sector, Proven track record in managing accounts, Experience with SaaS applications in a customer-facing role, Proficiency in CRM tools.
Key responsabilities:
- Develop and maintain customer relationships
- Understand and address customer goals and challenges
- Ensure deployment and onboarding plans for customers
- Monitor customer health metrics and proactively resolve issues
- Gather feedback and collaborate for product improvements