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Account Manager, Event Solutions

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Arizona (USA), United States

Offer summary

Qualifications:

Bachelor's degree required, At least 3 years of customer-facing experience, Ability to multi-task in a dynamic environment, Proficiency in MS Office and Salesforce, Experience in SaaS/technology/hospitality preferred.

Key responsabilities:

Identify and close sales opportunities
Present products to corporate accounts
Develop and maintain relationships with key decision-makers
Ensure prompt resolution of customer issues
Manage pipeline and forecast sales opportunities

Cvent Publishing SME https://bit.ly/

1001 - 5000 Employees

See more Cvent offers

Job description

Overview

Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

We have multiple openings for Account Managers on our Event Solutions division, whose main responsibility will be managing existing client accounts. If you applied or are interested for another division, please note that those positions have been filled for the time being.

In this role, you will be charged with identifying and closing sales opportunities with the clients you manage, such as contract renewals, up-sells, cross-sells, etc. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.

In This Role, You Will

Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc.
Present products and services information to corporate accounts
Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
Ensure customer issues are acknowledged and resolved within 24 hours
Call on existing clients in an effort to meet and exceed individual and department revenue expectations
Developand actively pursue list of targeted Key Accounts within North America and create individual plans of action to penetrate these accounts
Set aggressive goals for annual revenue achievement against each account
Accurately forecast sales opportunities via pipeline report
Effectively and accurately manage personal revenue pipeline to maximize all business opportunities
Monitor and report sales activity within the system
Perform other duties as assigned

Here's What You Need

Bachelor’s degree is required (strong academic performance is desired)
At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed)
Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
Excellent verbal and written communication skills
High degree of computer literacy is a must
This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services
Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
Experience selling or managing accounts in SaaS/technology/hospitality space a plus
Experience working in the Event Management industry a plus