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Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Mississippi (USA), United States

Offer summary

Qualifications:

High School Diploma or equivalent, Minimum 1 year in call center customer service, 18 years of age or older, Strong oral and written communication skills, Proficiency with desktop computer systems.

Key responsabilities:

  • Manage all incoming calls promptly
  • Provide effective solutions and conduct research
  • Document calls accurately and professionally
  • Communicate empathetically with clarity
  • Strive to achieve quality and satisfaction goals
DCX PH Inc. logo
DCX PH Inc. Scaleup https://www.delegatecx.com/careers
201 - 500 Employees
About DCX PH Inc.
At DCX PH, we are all about matching talent with quality work. Our range of offshoring work guarantees you’ll have the opportunity to grow your skills across a variety of different categories, working with some of the top companies in America.Why work with us? -We offer the most competitive pay in the industry with comprehensive benefits and perks and performance-based bonuses.-We put our employees first. Your talent is what makes us shine.-We provide hands-on training tools and resources that you’ll be able to carry with you for years to come.-We are a family company and value the importance of family.-We’re all about free food.
See more DCX PH Inc. offers

Job description

Logo Jobgether

Your missions

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

 

Join Us and S.O.A.R

  • S - Spark Curiosity
  • O - One Team, One Direction
  • A - Action for Results
  • R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:

  • Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
  • Performance incentives
  • Paid training in a state-of-the-art video training environment
  • Comprehensive health plan available after 90 days
  • Employee wellness and engagement programs
  • Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities:

  • Promptly and effectively manage all incoming calls
  • Conduct research to provide effective solutions for customer issues
  • Document all calls accurately
  • Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
  • Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:

  • Unwavering commitment to perfect effort
  • Punctuality and dedication
  • Ability to thrive in a fast-paced environment
  • Proficiency in navigating various computer applications
  • Drive to exceed caller expectations
  • Desire to build and enhance current skills
  • Positive attitude and teamwork orientation
  • Previous healthcare experience is a plus
  • Previous call center experience is required

Requirements:

  • 18 years of age or older
  • High School Diploma or equivalent
  • Minimum of 1 year in a single job, preferably in a call center customer service environment
  • Reliable attendance with no missed time in the first 90 days
  • Ability to type 25 wpm
  • Strong oral and written communication skills
  • Comfort with desktop computer systems
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
  • Secure, private work area at home
  • Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home MississippiUnited States of America

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • Teamwork
  • typing
  • Customer Service
  • computer-literacy
  • Punctuality
  • Problem Solving
  • verbal-communication-skills
Are you interested?
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