Offer summary
Qualifications:
Minimum 3 years of team management experience in customer support or similar environment, Strong knowledge of customer support tools (CRM, ticketing), Experience with operational performance KPIs, Proven coaching and leadership skills, Ability to adapt quickly to complex situations.
Key responsabilities:
- Supervise and coordinate customer support operations to ensure quality service
- Analyze team performance and implement action plans for productivity improvement
- Handle internal escalations and non-conformities in real time
- Follow up on customer inquiries and manage complex cases
- Foster a collaborative and supportive work climate among team members