Platform Operations Associate Consultant (Remote, GBR)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike Services is seeking a Platform Operations Associate Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Operations Associate Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.

What You'll Do:

Deployment and Operations activities may include:

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications

• Assist customer with operationalizing all modules of the Falcon platform

• Troubleshoot customer issues across small to large enterprises

• Utilize and engineer native and 3rd party software deployment technologies

• Develop scripting and application solutions using Falcon APIs

• Customer project planning and status

• Work closely and collaboratively with customer information technology teams

• Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management

• Assist customers with the integration of CrowdStrike into existing tools

• Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors

• Work closely and collaboratively with Platform Operations team to develop customer facing collateral

• Ability to travel up to 25% of the time  

What You'll Need

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 2 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

• Basic understanding of software deployment technologies

• Knowledgeable on Windows, Mac, and Linux platforms

• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

• Experience with communications and effective ability to build collaborative relationships

• Experience with presentation technical content to various audiences

• Experience in computer and network systems security 

• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems 

• Proactive and thorough ability to manage work and prioritize customer projects

• High level of motivation; self-starter; results driven 

• Potential for travel and assignment work exists

Bonus Points:

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

• Operating Systems: Windows, Linux, Mac 

• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

• Development: PowerShell, Python, Bash, Batch

• Technlogies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

• Compliance: CIS Benchmarks, STIGs, PCI, HIPPA

• Database: SIEM, MSSQL, Splunk, LogScale

• Identity: Identity, Active Directory, Azure-AD, SSO

• Cloud: AWS, Azure, and GCP

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe